Director, Operations

Position Summary...

The Director, Operations leads seller support operations, with responsibility for delivering a high-quality support experience while driving strong operational performance at scale. This leader develops high-performing teams, establishes and improves processes, and uses data and insights to identify and address the root causes of seller friction. Working closely with Product, Technology, Business, Risk, and other Marketplace teams, the Director drives cross-functional initiatives that improve the seller experience and strengthen how Seller Support operates as the Marketplace grows. The role plays a critical part in developing Associates and leaders across the organization, building a culture of accountability and continuous improvement.

What you'll do...

About the team:

The Walmart Marketplace team drives growth by empowering third-party sellers through a reliable, scalable platform and innovative tools. This team collaborates across functions to enhance customer experiences, advance eCommerce initiatives, and promote operational excellence. Associates focus on curiosity, agility, and supporting sellers’ success while aligning with Walmart’s mission to help people save money and live better.
What you'll do:

• Lead Seller Support operations, driving service, quality, productivity, and seller experience goals.
• Use data, seller feedback, and frontline insights to identify trends, root causes, and improvement opportunities.
• Lead complex projects and operational changes from planning through implementation and results.
• Partner across Product, Technology, Business, and Risk to address seller friction and improve support experiences.
• Continuously improve processes, policies, tools, and procedures to simplify and scale operations.
• Develop high-performing teams through coaching, performance management, and succession planning.
• Build strong stakeholder partnerships and represent Seller Support in business planning and reviews.
• Model Walmart’s standards of ethics, integrity, and accountability.

What you'll bring:

• Proven expertise in operations management and execution of complex projects with strong organizational skills.
• Demonstrated ability to lead teams at scale, and drive operational excellence and efficiency.
• Proficiency in data analysis to interpret trends, develop actionable insights, and support strategic decision-making.
• Experience in developing and implementing business strategies aligned with organizational goals.
• Strong project management skills, including planning, monitoring, and adjusting initiatives to meet performance standards.
• Ability to manage budgets, control expenditures, and optimize resource allocation.
• Commitment to workforce development through talent management and succession planning.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
Bentonville, Arkansas US-30008: The annual salary range for this position is $110,000.00 - $220,000.00
Sunnyvale, California US-11789: The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area. 3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.