Sales Representative

JOB DESCRIPTION

The Sales Representative is responsible for promoting and selling company products or services, identifying customer needs, developing new business opportunities, and maintaining strong relationships with existing and prospective customers. This role supports revenue growth by presenting solutions, preparing quotes or proposals, following up on leads, closing sales, and providing excellent customer service throughout the sales process.

ESSENTIAL DUTIES

Sales & Business Development:

• Identify, contact, and follow up with prospective customers to generate new sales opportunities
• Promote and sell company products or services by understanding customer needs and presenting appropriate solutions
• Prepare quotes, proposals, orders, and sales documentation accurately and in a timely manner
• Meet or exceed assigned sales goals, revenue targets, and performance expectations

Customer Relationship Management:

• Build and maintain positive relationships with new and existing customers
• Respond to customer inquiries, provide product information, and resolve concerns professionally
• Conduct follow-up communication to support customer satisfaction, retention, and repeat business

Product Knowledge & Market Awareness:

• Maintain current knowledge of company products, services, pricing, promotions, and sales processes
• Monitor customer needs, market trends, and competitor activity to identify sales opportunities
• Communicate customer feedback and market insights to management as appropriate

Reporting & Compliance:

• Maintain accurate records of sales activities, customer interactions, leads, and account updates
• Prepare and submit sales reports, forecasts, and performance updates as requested
• Follow company policies, pricing guidelines, confidentiality standards, and applicable regulatory requirements
• The employee shall protect patient privacy and use, access, disclose, and document patient information only as permitted by Company policy, applicable federal and state privacy laws, and the minimum necessary standard, where applicable.
• The employee shall not offer or provide gifts, meals, entertainment, travel, lodging, donations, sponsorships, cash, cash equivalents, gift cards, discounts, fee waivers, or any other item of value to patients, caregivers, prescribers, providers, facilities, vendors, referral sources, or other business contacts except as permitted by Company policy, applicable law, and, when required, approved in advance.
• The employee shall not make false, misleading, disparaging, or unsubstantiated statements about competing pharmacies, providers, suppliers, facilities, products, or services and shall not improperly influence, restrict, or interfere with a patient's right to select the pharmacy or healthcare provider of the patient's choice, consistent with applicable laws, regulations, and payer requirements.

EDUCATION & TRAINING

High school diploma or equivalent required; Associate or Bachelor’s degree in Business Administration, Marketing, Communications, or related field preferred. Sales training, customer service training, or product-specific training may be required based on business needs.

KNOWLEDGE & EXPERIENCE

• Knowledge of sales techniques, customer relationship management, prospecting, lead follow-up, and closing strategies
• Experience in sales, customer service, account management, retail, business development, or a related customer-facing role preferred
• Ability to understand customer needs, present product or service solutions, and support customer satisfaction
• On-site presence, field visits, or travel may be required based on operational and sales territory needs

SKILLS & ABILITIES

• Strong communication, presentation, negotiation, and relationship-building skills
• Ability to work independently, manage priorities, and follow through on sales opportunities
• Customer-focused approach with professionalism, persistence, and attention to detail
• Ability to meet deadlines, achieve sales goals, and adapt to changing customer and business needs
• Proficiency with basic computer applications, email, spreadsheets, and customer relationship management systems preferred

WORKING CONDITIONS