Epic PB Implementation Analyst

Prominence is looking for an experienced Epic Resolute Professional Billing (PB) Analyst to support a health system through go-live stabilization. This role will resolve post-live PB issues, stabilize charge and claim workflows, and help the customer’s team reach steady-state operations.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

Key Responsibilities

• Perform Epic-related consulting and advisory services, including but not limited to the following:
• Triage, troubleshoot, and resolve PB issues reported during go-live and stabilization, prioritizing by financial and operational impact.
• Monitor charge review, claim edit, and other PB work queues to identify and fix the build issues driving backlogs.
• Investigate claim rejections and denials, and correct the build or workflow issues behind them.
• Partner with billing office, coding, and clinic operations staff to resolve workflow issues and reinforce correct system use.
• Coordinate with Ambulatory, Cadence, Prelude, and other integrated application teams on cross-application issues.
• Build and test fixes following the customer’s change control process.
• Track stabilization metrics such as charge lag, work queue volumes, and claim acceptance rates, and report progress and risks to project leadership.
• Create build documentation and knowledge transfer materials to hand off ongoing support to customer analysts.
• Additional duties as may be required to successfully deliver a project.
• May be invited to participate in corporate functions, events, and meetings.