Talent Development Specialist

Description

The Talent Development Specialist supports learning and development activities that help employees build job knowledge and skills. Reporting to the Talent Development Manager, this role uses insurance industry experience to help coordinate departmental onboarding, prepare and update learning resources, support live and virtual sessions, and provide routine learning platform support. The specialist works with managers and subject matter experts under the guidance of the Talent Development Manager. Formal training and development experience is not required; the role provides opportunities to learn relevant tools and practices. Relevant experience in the insurance industry in essential, ideally working in an insurance brokerage.

Key Responsibilities

• Support talent development initiatives under the direction of the Talent Development Manager, helping prepare resources, coordinate approved learning activities, and complete assigned follow-up.
• Coordinate departmental onboarding schedules, checklists, training activities, and progress updates with managers and subject matter experts to support a consistent introduction to the role and its workflows.
• Use insurance industry knowledge to help document departmental workflows, terminology, and common job tasks in clear, practical resources.
• Assist with creating, updating, and maintaining eLearning, job aids, presentations, and facilitator materials using approved tools, templates, and guidance. Learn to use Articulate Rise and Storyline for routine content updates and assigned development tasks.
• Support in-person, hybrid, and virtual sessions by preparing materials, coordinating logistics, managing attendance and technology, and assisting with participant activities. Lead demonstrations or portions of sessions within areas of knowledge as assigned.
• Provide routine support for assigned learning platforms, including user records, approved content uploads, assignments, completion records, standard reporting, and employee access questions. Refer technical or configuration issues to the appropriate partner.
• Work with subject matter experts to capture job knowledge, confirm technical accuracy, and maintain current resources with documented owners, approvals, and review dates.
• Help organize and maintain role-specific onboarding checklists, learning plans, and career development resources established by the Talent Development Manager and business leaders.
• Coordinate assigned learning activities supporting onboarding, ongoing skill development, knowledge transfer, and employee development plans.
• Coordinate assigned tasks through completion, tracking timelines, communications, stakeholder reviews, session logistics, and follow-up. Communicate progress and raise questions or delays promptly.
• Collaborate with HR, departmental partners, and external vendors to coordinate learning activities and support internship and other development initiatives as assigned.
• Prepare clear learning communications and help maintain accessible resources using established templates and guidance. Help employees and managers locate development opportunities and use learning platforms effectively.
• Track participation, completion, and feedback. Prepare routine reports and share observations or suggested updates with the Talent Development Manager.

Requirements

• Relevant insurance industry experience typically acquired while working as an Account Manager for 3 to 5 years, and a working understanding of insurance terminology, agency operations, or departmental workflows. Formal training and development experience is not required.
• Proficiency with Applied Epic.
• Ability to explain familiar processes clearly and willingness to build presentation and facilitation skills across in-person, hybrid, and virtual settings.
• Experience helping colleagues learn job tasks, explaining processes, documenting procedures, coordinating activities, or supporting onboarding.
• Willingness and ability to learn basic training and development practices that support employee performance and growth, with guidance from the Talent Development Manager.
• Willingness and ability to learn Articulate 360, including Rise and Storyline, and use approved templates to prepare clear, accessible learning resources. Prior experience is helpful but not required.
• Ability to learn routine learning management system tasks, including assignments, completion tracking, standard reporting, and employee support. Experience with Reach 360 or another learning platform is helpful but not required.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and familiarity with collaboration tools such as Microsoft Teams and SharePoint.
• Clear written and verbal communication skills, strong collaboration skills, and the ability to organize job knowledge into clear, usable instructions and resources.
• Strong organizational skills, attention to detail, and the ability to coordinate assigned tasks, schedules, and deadlines. Ability to follow through and ask for guidance when needed.
• Ability to maintain accurate records, prepare basic reports, and protect confidential employee information.

Associated Benefits: 

• Click HERE for benefits  
• Hybrid work schedule 
• Bonus eligibility