Information Technology Support Specialist

Description

Purpose of Position

To provide computer, networking and cloud-application support and troubleshooting in a multi-site networked computer environment. The Information Technology Support Specialist (ITSS) helps ensure the continued health, security, and operation of all I.T. systems and processes in coordination with KICA’s I.T. Administrator.

Responsibilities and Duties

• Responds to user requests for technical support and determines the nature and extent of support needed. Provides onsite support for KICA employees software and hardware issues. The ITSS is the main point of contact and actively troubleshoots the issue for the employee to resolution.
• Assists in the installation, configuration, maintenance, inventory, and troubleshooting of I.T. equipment throughout the KICA organization; and assist in the upgrade of same as needed.
• Assists in the training of users in basic and advanced use of software programs utilized by KICA at all locations (Salesforce, ABDI, Microsoft Products, Adobe, etc.).
• Provides new users with complete and adequate workstations based on position needs.  If new equipment is required, work with the Director of Operations and I.T. Administrator to determine needs and gain purchasing approval based on budgetary restrictions.
• Acts as liaison with KICA’s I.T. Administrator on a regular basis and as needed to discuss strategic planning, project implementation and administrative tasks.
• Maintain a working knowledge of Windows and Mac-based operating systems, Android and Apple iOS smartphones, and commonly used hardware and software including modern cloud applications.
• Provide recommendations and assist with procurement of departmental application software and hardware, including but not limited to computers, printers, scanners, cell phones, desk phones, Wi-Fi, AV equipment, etc. 
• Assist the Director of Operations and KICA’s I.T. Administrator with developing the departmental budget based on company needs.
• Requires the ability to independently perform all the duties of the position efficiently and effectively and meet deadlines.
• Must have strong communication and training skills and be able to communicate technical information to non-technical users in a cooperative and personable manner. Requires effective communication and coordination with KICA’s I.T. Administrator. 
• Follow all company policies and procedures to the Kiawah Standards.
• Work efficiently to reduce costs.
• Other duties as assigned.

Requirements

Qualifications and Abilities

• An associate degree in a computer and networking-related academic track plus two (2) years of applicable work experience is required.  Additional work experience may be considered in lieu of a degree. 
• Preferred certifications:  A+; Network+; Security+; Cisco Entry or Associate-level certification; AWS Cloud Practitioner.
• Requires professional experience with personal computer (PC) equipment, Android, and iOS smartphones. Must understand installation, configuration and troubleshooting processes for software, hardware, and accessory equipment.
• Must be able to track and document all user-related issues using a ticketing system or similar mechanism, to ensure timely and proper resolution and history of issues.
• Must have strong communication and training skills and be able to communicate technical information to non-technical users in a personable manner, as well as applicable knowledge and insight to KICA’s I.T. Administrator. 

Physical Requirements:

• Prolonged periods standing, walking, stretching, bending, kneeling, pulling and sitting at a desk.
• Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 50 pounds.
• Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

Other requirements:

• Pass a pre-employment drug screen, criminal background check, and driving record check.
• Reliable transportation for commute and location support on Kiawah Island.
• Maintain a valid South Carolina Driver’s License

Kiawah Island Community Association is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, disability, or protected veteran status.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

What We Offer Our Employees

• Competitive pay + robust benefits while working in one of the most beautiful island communities on the east coast
• Commute incentive pay
• 2 great health benefit plans to choose from, plus dental, vision, accident, critical illness, and supplemental life insurance coverages available
• Life insurance, short-term, long-term disability, and employee assistance program provided at no cost to employee
• HSA employer contribution
• Paid holidays and accrued time-off
• 401k contribution match, immediate vesting after 1 year
• Wellness benefits pay for fitness reimbursement, smartwatch contribution, and more!