- Location
- Frisco, TX
- Department
- Healthcare
- Education
- High School
- Source
- Paylocity
Description
Description
JOB SUMMARY: The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.
Requirements
MINIMUM JOB REQUIREMENTS:
Education and Experience:
- High school Diploma
- Medical Assistant office experience
- EMR experience required.
- E Clinical Works experience preferred
- Travel may be required
Essential Skills and Abilities:
- Ability to keep accurate records.
- Competent organizational skills.
- Ability to handle stressful situations.
- Ability to meet deadlines and multitask.
- Excellent oral/written communication skills.
- Excellent interpersonal skills.
- Dependable and capable of being on time. --this is huge!!
- Empathetic with patient’s needs and concerns.
- Positive and professional attitude.
- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.
PRIMARY DUTIES:
- Answering phone calls and voicemails.
- Answering patient clinical questions.
- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.
- Locate laboratory results not yet in the patient’s medical records.
- Explaining/documenting laboratory results.
- Calling in prescription refills.
- Explaining procedures and treatments.
- Initiating prior authorizations.
- Schedules appointments and urgent visits as appropriate.
- Documenting all information into the computer system.
- Maintaining confidentiality of all patient information.
- Adheres to policies/safety practices.
- Performs other duties as assigned.
Job Type: Full-time
Experience:
Medical Assistant
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Rheumatology
Schedule: Monday to Friday
Education:
High school or equivalent (Required)
Experience:
clinical back office: 1 year (Preferred)
License/Certification:
Certified Medical Assistant (Preferred)
Work Location: In person
Ability to Relocate if required or easily commute to location
