Medical Assistant

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

Job Summary:

Direct, supervise and coordinate the overall operation of the clinic front and back office. The Medical Assistant Supervisor works under the direct supervision of the Director of Clinical Operations and collectively with physician needs and requests. Maintain an effective and efficiently run front office operation. Monitor performance and take appropriate action to produce desired results. Displays interpersonal skills required by exercising judgment and discretion when dealing with patients, staff, and physicians

Responsibilities:

• Follows policy and procedures outlined by management to ensure standardization of processes across the clinics

• Provides feedback to management regarding possible areas of improvement or concern

• Ensures up-to-date documentation on patient’s accounts in Electronic Medical Record and Patient Management

• Serves as liaison between front office and clinical staff

• Communicates issues, needs, or any other staff /clinic information directly with Director of Clinical Operations

• Monitor daily activities of all front and back-office staff.

• Monitor weekly overtime reports of front and back-office staff

• Reviews weekly schedules of nurses and physicians to ensure patient schedules in accordance with each clinic's requirements.

• Identifies any potential staffing concerns and brings them to the attention of the manager.   

• Assists in new hire training process.

• Conducts monthly meetings to review issues, train staff and disseminate information obtained from management.

• Attends monthly front and back-office meetings and advises Director of Clinical Operations of issues to be addressed.

• Assures that all staff are properly cross trained to fill in as necessary within each clinic or as required by management.

• Responsible for annual evaluations and counseling and/or disciplinary process with all front office staff.

• Reviews weekly requests of time off and coordinates coverage for open positions or covers positions in the event of necessity.

Competencies Requirements:

• Good verbal and written communication skills

• Ability to work productively and effectively in a fast-paced environment

• Strong organizational skills and attention to detail

• Excellent customer service skills

• Dependable

Education and Experience:

• High School Diploma

• Medical Assistant certification

• 3-5 years of Medical Assistant experience

Additional Requirements:

• Must be able to sit or stand for long periods of time, with occasional walking

• Must be able to work in a fast-paced environment

• Able to travel to satellite clinics when necessary

Pay Discrepancy: $21.00 per hour to $24.00 per hour (depending on experience, certification, education, skills, location, etc.)