Registrar (Oncology)

Overview

The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.

Responsibilities

 

Enters patient financial and personal demographics in the computer in an accurate and timely manner

 Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented.  Documents reasons if this information is not attainable.

Verifies and documents insurance benefits and coverage.Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements. Communicates this information and financial responsibility to the patient/guarantor.

Follows Front End Collections Policies.

Ability to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers.

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook.
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

High School graduate or equivalent.

Good clerical skills including ability to type 20 wpm and computer experience preferred.

Ability to work well with others in a courteous manner in stressful situations.

Excellent telephone and customer service skills required.

Healthcare experience and understanding of basic medical terminology preferred.

Must be able to read, write legibly, speak, and comprehend English