Front Office Manager

FRONT OFFICE MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Front Office Manager to join our Rooms team. 
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall. 

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Rooms Department in Kuala Lumpur, the Front Office Manager provide supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel. The Front Office Manager reports to the Hotel Manager.

As Front Office Manager, you will be responsible for the following duties: 

•    Responsible for the efficiency and profitable functioning of the Front Office which includes Duty Manager, Front Desk, Guest Recognition, Concierge, MO Club Floor, Telecommunication.
•    Maximize room revenue and occupancy by effectively maximizing yield and excel in room up selling and all other revenue centers   
•    Clarify duties and responsibilities of Front Office personnel and ensure that workflow is in a logical and effective manner  
•    Ensure that LQE, MO Pillars, policies and procedures are properly understood and followed through among Front Office colleagues
•    Prepare annual departmental operating budgets as well as capital expenditure and manpower budgets
•    Control and analyse departmental costs to ensure performance is within budget on monthly profit and loss review

As Front Office Manager, we expect from you: 

•    Minimum 5 years working experience as Front Office Manager within the luxury hotel industry 
•    Degree or Diploma in Business Administration or Hotel Management
•    Previous experience is essential in similar department or capacity
•    Excellent organizational, leadership and interpersonal skills
•    Excellent verbal, written and non-verbal communications skills
 

Our commitment to you 

•    Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 
•    MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
•    Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
•    EPF (Employees Provident Fund) contributions (higher than the norm)
•    SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
•    Public holiday entitlement based on Malaysian calendar 
•    Exceptional rest area & colleagues engagement activities.

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