ICMS Case Manager

 

ICMS Case Manager
Program Type: Intensive Case Management Services (ICMS) — Housing & Supportive Services
Schedule: Monday – Friday | Full-Time (40 hours/week)

 

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POSITION OVERVIEW

We are seeking a motivated and compassionate ICMS Case Manager to join The Good Seed team in Baldwin Hills, CA. This position provides intensive, client-centered case management services to individuals and families experiencing homelessness and housing instability, with a focus on achieving long-term housing stability and self-sufficiency.

The ICMS Case Manager serves as the primary point of contact for participants, providing ongoing outreach, housing navigation, and coordinated support services. This role is grounded in a trauma-informed, strengths-based, and harm-reduction approach to care.

 

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KEY RESPONSIBILITIES

• Conduct initial and quarterly psychosocial assessments

• Develop and implement individualized service plans in collaboration with participants

• Maintain a caseload of approximately 15–20 clients

• Support housing stability planning and long-term housing retention

• Provide outreach, housing navigation, and housing location services

• Conduct in-person visits in community, field, and home settings

• Connect participants to healthcare, mental health, and substance use services

• Assist with employment, education, and benefits enrollment (e.g., Medi-Cal, GR, SSI)

• Accompany participants to medical and social service appointments as needed

• Support treatment adherence and care coordination across systems

• Utilize harm-reduction, client-centered, and strengths-based approaches

• Maintain accurate documentation and case records

• Collaborate with multidisciplinary service providers and community partners

• Perform other duties as assigned

 

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QUALIFICATIONS

Required:

• Strong commitment to serving individuals experiencing homelessness and housing instability

• Knowledge of poverty, homelessness, and related social determinants of health

• Understanding of behavioral health, substance use, and disability-related needs

• Ability to manage a flexible schedule, including evenings and weekends as needed

• Valid California Driver’s License, reliable transportation, and auto insurance

• Ability to work independently and in a team-based environment

• Strong communication, organizational, and documentation skills

Preferred:

• Experience in housing navigation, case management, or social services

• Familiarity with Los Angeles County housing and supportive service systems

• Experience working with individuals with mental health or substance use challenges

• Knowledge of harm-reduction and trauma-informed care models

 

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WORK ENVIRONMENT

This position operates in community-based and field settings throughout Baldwin Hills and surrounding areas in Los Angeles, CA. The role requires frequent travel, in-person client engagement, and home visits once participants are housed.

Candidates must be comfortable working in dynamic environments and managing emotionally complex situations while maintaining professionalism, empathy, and a client-centered approach.

 

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COMPANY DESCRIPTION

The Good Seed’s mission is to provide specialized, compassionate care and services that promote better health outcomes by addressing the social determinants of health.

We deliver on this mission through four key approaches:

• Intensive care management

• Specialized housing

• Community engagement

• Innovative special projects