Front Desk Receptionist

Description

Clear Choice Dermatology is seeking a warm, organized, and proactive Front Desk Receptionist to be the welcoming face of our Lake Oswego clinic. This role is essential in creating a positive first and last impression for our patients while ensuring smooth and professional day-to-day operations.

If you thrive in a fast-paced healthcare environment, enjoy helping people, and are passionate about providing outstanding service, we’d love to meet you!

What You’ll Do

As a Front Desk Receptionist, you'll manage the full patient journey — from warm greetings at check-in to scheduling follow-ups and processing payments at check-out. Key responsibilities include:

Check-In Responsibilities:

• Greet patients and visitors with a friendly, professional attitude 
• Verify insurance information and ensure patient forms are complete
• Enter and update patient demographics accurately in the system
• Maintain office readiness and contribute to a clean, organized front desk area
• Answer incoming calls and route messages with care and confidentiality
   

Check-Out Responsibilities:

• Review provider notes and coordinate treatment plans and follow-ups
• Schedule future appointments and enter patients into recall systems
• Collect co-pays, balances, and process credit/refund transactions
• Dispense skincare products and maintain accurate logs of purchases
• Post daily charges and support back-office operations as needed
   

Requirements

What We’re Looking For

Qualifications & Skills:

• High School Diploma or GED required
• 2+ years of experience in a medical front office or similar customer service role
• Knowledge of EMR systems and insurance verification preferred
• Excellent communication and multitasking abilities
• Polished, professional appearance and a patient-first attitude
• Ability to work independently, prioritize tasks, and handle confidential information
• Proficiency in Microsoft Outlook, Word, and general computer systems
• Typing speed of at least 60 WPM
   

Work Environment & Schedule

• Full-time, onsite role in a professional medical office
• Must arrive 15 minutes before scheduled clinic hours
• Requires standing, sitting, bending, and lifting up to 40 lbs
• Uniform required
• HIPAA and OSHA compliance mandatory