Customer Service & Account Coordinator

Description

The Customer Service & Account Coordinator serves as a key liaison between Mrs. Clark’s and its customers, ensuring seamless order execution, data accuracy, and proactive account management. This role is responsible for supporting customer relationships while partnering cross-functionally with Planning, Production, and Warehouse teams to deliver best-in-class service and operational efficiency.

This position plays a critical role in maintaining system integrity, managing inventory alignment with customer demand, and driving continuous improvement in customer-facing processes.

Key Responsibilities

Customer & Account Management

• Serve as primary point of contact for assigned customer accounts 
• Build strong relationships through proactive communication and responsiveness 
• Manage account complexities, including unique customer requirements, order patterns, and service expectations 
• Anticipate customer needs and provide solutions that support long-term partnership growth 

Order & System Execution

• Enter, manage, and monitor customer orders across internal systems and customer portals 
• Ensure accuracy and timeliness of all order-related data 
• Execute updates across planning systems, ensuring alignment between customer demand and internal operations 
• Troubleshoot and resolve order discrepancies, delays, or service issues 

Inventory & Demand Coordination

• Monitor inventory levels tied to customer demand and forecasts 
• Identify and address slow-moving or excess materials in collaboration with customers and internal teams 
• Partner with Planning and Production to align supply with customer requirements 
• Support initiatives to improve inventory turns and reduce waste 

Data Integrity & System Accuracy

• Maintain accurate and up-to-date data across ERP systems, planning tools, and customer portals 
• Validate and cross-check information to ensure consistency across platforms 
• Support continuous improvement of data processes and reporting accuracy 

Process Ownership & Continuous Improvement

• Own and evolve business routings, including post-event tracking, performance updates, and SOP documentation 
• Identify gaps in processes and implement improvements to enhance efficiency and customer experience 
• Support KPI tracking and reporting related to service, order accuracy, and fulfillment performance 

Cross-Functional Collaboration

• Partner with Warehouse, Production, Quality, and Planning teams to ensure customer expectations are met 
• Communicate customer priorities and changes to internal stakeholders 
• Support issue resolution through coordinated problem-solving 

Requirements

Qualifications:

• 2+ years of experience in customer service, supply chain, logistics, or account coordination 
• Experience working in a manufacturing or distribution environment preferred 
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment  
• Proficiency in ERP systems, Microsoft Excel, and customer portals 
• Excellent communication, problem-solving, and organizational skills 
• Ability to analyze data and make informed decisions 

Benefits:

• Health, Vision, & Dental Insurance- eligible after 90 days
• Vacation, paid sick days/PTO- begin accruing at 90 days
• 401(k), with company matching
• Life Insurance
• Flexible Spending Account / Health Savings Account
• Short-Term Disability and Long-Term Disability Insurance
• Paid Holidays