Rental Coordinator

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

● To ensure total customer satisfaction by performing equipment and material management activities within the Rental team.
● Responsible for equipment and material handling according to required processes and schedules.
● Maintain a structured and orderly storage facility for system infrastructure equipment and associated spares for 24/7 access.
● Carry out material handling and administration activities in support of Rental Customers.

Job Description

• Check the technical and system compatibility of all new orders
• Preparation and testing of Master code plugs for new firmware releases
• Preparation and testing of customer-specific code plugs
• Creation and setup of subscribers in ITM for customer fleets
• On-site customer support
• File all Rental Agreements and related documents 
• Stock Shortages
• Processing an agreement for delivery
• Rental Agreement document control
• Returning equipment
• Late returns
• Missing Equipment
• Damaged and unserviceable equipment
• Extension to an agreement
• Stocktake
• Cycle Count 
• Coordinate and carry out handling of materials and equipment, primarily but not limited to Rental equipment. This may require off-site work on occasion.
• Coordinate any temporarily assigned material handling resources in support of specific Rentals.  
• Ensure that all Rental equipment is asset tagged and recorded in the relevant company databases before storage or movement to other locations.  
• Update applicable asset registers and keep relevant records in the relevant systems.
• Work with the Rental Operations Manager to ensure that asset locations and descriptions are correct against databases. 

• Dispatch and receive equipment and materials for further processing as relevant, including the general handling of inwards and outwards consignments for the site.
• Arrange for secure and non-secure transportation of equipment and materials as relevant.
• Arrange for the secure and non-secure disposal of equipment and materials in line with Rental processes.
• Perform all work according to applicable quality standards.
• Perform all work according to procedures and instructions.
• Achieve timelines while maintaining high-quality standards. 
• Maintain a neat and orderly facility.
• Programming and coordinating all new Qantas orders 
• Managing the process for all damaged and unserviceable equipment from Qantas
• Handling all associated RMAs with Qantas

GENERAL:

• Ensure compliance with Motorola's "Code of Conduct" and WH&S policies.
• Comply with all Privacy obligations
• Comply with our ISO 9001 and ISO 4801 requirements to achieve certification.
• Other duties as directed by the Operations Manager

Basic Requirements

GENERAL EDUCATION:

Essential:

• Year 10

Desirable:

• Year 11

PROFESSIONAL EXPERIENCE

Essential:

Inventory and warehouse experience.

Working knowledge of computer-based software and the Microsoft Windows OS environment.

Desirable:                                          

             Previous experience with radio communications and data communication equipment.

            Motorola product knowledge.

            Working knowledge of database software.

PERSONAL ATTRIBUTES:

• Ability to work according to the direction of the supervisor or management staff.
• Ability to self-manage in the absence of supervisory or management staff.
• Well-developed written and verbal communication skills.

Ability to communicate well with all levels of staff, customers, and suppliers.

• Desire and ability to successfully carry out all objectives with enthusiasm and ingenuity.
• Receptive to change and innovation.
• Ability to work to tight timelines, achieve high accuracy, and pay attention to detail.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.