Business Office Assistant Lead

Under the direction of the clinic management, performs and oversees functions related to business activities including but not limited to: patient appointments, registration, billing functions, cash collections, and phone communications and office maintenance and oversight of staff Business Office Assistants. The Lead Business Office Assistant will assist management in achieving office efficiencies in accordance with stated policies/procedures to ensure efficient operations with a focus on supporting physicians, clinic staff and management which embodies the "Service First" philosophy to promote customer satisfaction.

Essential Functions 

• Demonstrates knowledge and commitment to the mission, philosophy and objectives of the ambulatory service division.

• Demonstrates compassion, caring and sensitivity to patients and others in all daily encounters and transactions.

• Demonstrates knowledge of and utilizes performance improvement plans to improve patient outcomes and satisfaction.

• Provides a pleasant and comfortable environment.

• Demonstrates competency in job skills and attends mandatory training programs.

• Verbalizes knowledge of and participates in emergency management exercises.

• Ensures functionality of equipment.

• Participates in maintaining continuous accreditation readiness.

• Keeps customers informed of status during visits.

• Assist management with oversight and coordination of business office activities and practices.

• Prepares staffing schedules, time and attendance input and intervenes in patient problem resolution.

• Active participation as a team member, including mentoring new employees.

• Demonstrates respect and maintains patients’ dignity and confidentiality.

• Participates in site/department council and staff meetings.

• Accurately collects, verifies and inputs patient demographic and insurance information in the HIS system.

• Participates in the patient referral process.

• Demonstrates knowledge of medical record organization.

• Maintains inventory and stocking of supplies and equipment.

• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.

• Performs other duties as assigned.

Qualifications 

Required 

• High School Diploma or equivalent

• 3 years of relevant experience clinical setting experience

Preferred 

• 1 year of relevant experience billing and/or personal PC experience.

About Corewell Health 

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.