Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (CSD)

Job Description:

Business Overview
Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.

Department Overview
Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members.
The Customer Strategy Department supports a wide variety of services across the board.

Position:
Why We Hire
As a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions.
　
Position Details
Lead the product strategy, planning, development and growth hack for those products.

- PointClub
- myRakuten
- Group Common function for membership
- New product.

Tasks are
- Plan the product strategy based on ecosystem experience strategy
- Manage the product KPI, Marketing, User experience
- Growth hack
- Planning new functions
- Direction of development
- Project management
　
　
Mandatory Qualifications:
- Commitment for the result and planning experience strategy
- Logical thinking, Issue solving, communication skill
- Take responsibility to the action with analysis of data and hypothesis
- Experience of Web master, Web product manager, Creative Director
- Knowledge for Web standard and Web creation work flow
- Knowledge for Web usability and accessibility
- Knowledge for Web front end technology
　
　
Desired Qualifications:
- Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC.
- Experience of leading successful product / service development in agile / lean product development program.
- Person who has self start-up mind and lead the project while demonstrating the your own expertises.
- Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus.
- Experience of new website start up project
- Experience of website rewnewal
- Experience of projects about SEO, LPO, SM
- Experience and knowledge of creating smart phone web/App
- Experience and knowledge of server side program(Apache, JAVA, PHP, framework)
- Experience of management and team building
- Experience of nurturing staff, hosting workshop or learning session
 

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Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)