IT Analyst

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

 

• Provide second-level (L2) support to the IT Help Desk for issues related to Network, Active Directory, Security, and Remote Access.
• Monitor and manage the active ticket queue, ensuring all issues are clearly communicated and documented.
• Troubleshoot and resolve complex technical incidents within agreed-upon service level agreements (SLAs).
• Administer user accounts in Active Directory, including modifying user entries and managing group memberships.
• Utilize internal provisioning tools to manage user access and permissions across various systems.
• Analyze advanced account logs and technical details in Active Directory, Exchange, and Azure Entra ID to diagnose and resolve access or authentication issues.
• Maintain a clear understanding of the data flow between HR systems, provisioning tools, and Active Directory to support identity lifecycle management.
• Perform administration tasks for Lotus Notes/Domino servers.
• Conduct basic network troubleshooting by leveraging access to network topology information and device configurations.
• Handle security-related tasks, including the investigation of phishing attempts and the analysis of email headers to identify and mitigate threats.
• Participate as a key contributor in pilot projects, major changes, and new implementations by providing testing, analysis, and feedback to service owners.

Collaboration & Project Involvement

• Serve as a primary technical interface and coordinator for OB.
• Act as the designated IT Customer Success Manager (CSM) for SITA and Orange Poland.
• Coordinate with Application support teams on escalated issues and the implementation of new policies.

About you

• Experience in 1st level of support is considered a strong asset.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Good experience in networks, AD, and Security is a huge plus.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.