- Location
- Four Seasons Hotel Taormina, Italy
- Type
- Full-time
- Education
- High School
- Visa
- Not sponsored
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.About the role
Reporting to the Outlet Manager, you will be responsible for delivering an exceptional Pool & Bar experience while ensuring attentive, personalized, and efficient service to our Guests. Your role will include welcoming Guests at the pool area, describing food and beverage offerings with engaging and vivid details, taking and processing orders, coordinating service timing, and anticipating Guest needs. You will ensure that poolside areas are impeccably maintained, Guest checks are accurately closed, and every interaction reflects a refined, relaxed, and distinctive luxury experience.
What you will do
Describe the Pool & Bar food and beverage menu items to Guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods; take and communicate Guest orders, including special requests or dietary needs, to the bar and kitchen using the hotel’s point-of-sales system; coordinate service timings to ensure prompt and seamless delivery while maintaining food and beverage quality.
Provide attentive poolside service, including delivering food and drinks to sun loungers and tables, checking orders for accuracy, and ensuring Guests’ comfort throughout their stay at the pool area.
Anticipate Guest needs, ascertain satisfaction, offer suggestions, and respond promptly and professionally to Guest concerns or requests, maintaining a visible presence in the pool and bar operation
Properly and accurately close Guest checks; process cash and credit card payments; manage voided checks or complimentary items in accordance with hotel procedures.
Maintain cleanliness and organization of poolside areas, bar counters, tables, loungers, and service stations; assist with set-up and breakdown of pool and bar areas in line with operational standards.
What you bring
High school education or equivalent experience.
At least three years of experience in luxury hotels, beach clubs, resorts, or stand-alone high-end bars or pool operations, preferably in a similar role. International experience is considered an asset.
Strong attention to detail, excellent interpersonal and communication skills, the ability to multitask in a fast-paced outdoor environment, and a natural flair for creating relaxed yet refined Guest experiences.
Ability to accurately process cash and credit card transactions.
Ability to carry trays and work comfortably in an outdoor poolside environment.
Ability to read, speak, and understand English and Italian
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours:
This is a full-time position
The candidate must have a flexible schedule and work also on weekends and holidays.
This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.
