- Location
- Noida, UP,IN, IN
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Eightfold
Description
Establish partnerships with Managed Services teams as well as Service and Support members including Customer Account Managers, Customer Success Managers and Product Support Specialists to monitor overall account health and risk. Respond to customer and internal service escalations by facilitating and gathering the appropriate resources and tracking each issue to resolution. Partner with Managed Services teams to gather, validate, and consolidate data for Quarterly Business Reviews, ensuring accurate and timely population of presentation materials Monitor client service request and case activity and proactively escalate any items that have stalled or lack movement Proactively engage with customers and key contacts to strengthen partnerships and support long-term account health Track contract renewals and proactively flag upcoming dates, required actions, and potential risks Document activity and maintain internal trackers (Gainsight, Monday, SharePoint), and ensure documentation accuracy Identify recurring service themes and document trends to support continuous improvement efforts Leverage AI and internal tools to improve reporting efficiency, documentation quality, and workflow consistency 2-3 years relevant work experience (Operations Support, Account Coordination, Project Coordination or Customer Service) High attention to detail and data accuracy Experience in SaaS, Payroll, HR Technology, or Managed Services environments Familiarity with CRM or account management tools (Gainsight, ServiceNow, Monday, SharePoint) Highly professional business acumen, positive attitude, and passion about client loyalty Strong ability to build relationships with both internal and external customers Proven effectiveness with difficult client situations Detail oriented and comfortable working on multiple projects simultaneously
