- Salary
- $49k – $64k/yr
- Location
- Caledonia, MN, MN, US
- Type
- Full-time
- Department
- Customer Service
- Education
- Certification
- Source
- GovernmentJobs
Description
2026 wage range: $23.43 - $30.88/hour (hiring range - $23.43 - $26.00/hour), plus benefits.
PLEASE SEE THE APPLICATION INSTRUCTIONS AT THE BOTTOM OF THIS ANNOUNCMENT.
Position Purpose and Distinguishing Characteristics
The Child Support Enforcement Aide is responsible for performing a variety of tasks related to Child Support services. Primary responsibilities include acting as a front-line contact for the Child Support Office and completing subsequent case intake duties; assisting the Child Support Officers with on-going case management and other clerical duties as assigned.
A majority of the Child Support Enforcement Aide duties are performed independently but in accordance to standard policies, procedures and/or protocols. The Child Support Enforcement Aide works closely with the Child Support Officers, income maintenance and social services staff, and others; and maintains all requisite relevant legal documentation.
Essential Duties Estimated % TimeIntake
| 30% |
Case Management/Support
| 55% |
Clerical
| 15% |
Education and experience
- Two years of study at an accredited two or four year college/university with an emphasis in the behavioral sciences or related field (23 quarter credits or 16 semester credits)
- Two years of experience as a community service aide or similar experience in a private non-profit agency or other public agency
- Two years of successful clerical experience in a social services/human services agency
- Three years of successful clerical experience and/or experience working with the public, or the equivalent
- Minnesota DHS Child Support Enforcement Aide Merit qualified
- Pass a criminal history/background check
N/A
Essential Knowledge/Skills/Abilities
Pre-Employment
- Knowledge of interviewing techniques and skills in conducting interviews
- Ability to accurately and rapidly process detailed information
- Knowledge of available agency and community resources
- Knowledge of basic mathematics
- Ability to organize and coordinate job activities
- Ability to remain objective
- Ability to relate to people in an appropriate manner
- Ability to establish and maintain effective working relationships with clients, public, co-workers, and agency administration
- Ability to establish and maintain accurate and systematic records
- Ability to express ideas clearly
- Ability to comprehend written and verbal instructions
- Ability to communicate effectively, both orally and in writing
- Working knowledge of MMIS, MAXIS, PRISM, CaseWorks
- Working knowledge of PHHS Department programs, operations, policies and procedures
Persons with Disabilities
The above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
In compliance w/ the Americans with Disabilities Act the following represents the Physical/Environmental Demands and Work Environment
FUNCTION | N/A | <25% | 25% - 49% | 50% - 74% | >74% |
Office Environment |
|
|
|
| X |
Sitting |
|
|
|
| X |
Standing, Walking |
| X |
|
|
|
Simultaneous/Repetitive Hand Movements |
|
|
|
| X |
Typing/Data Entry |
|
|
|
| X |
Close Vision (Near Acuity) |
|
|
|
| X |
Distance Vision (Far Acuity) | X |
|
|
|
|
Color Vision (ability to identify and distinguish colors) |
| X |
|
|
|
Accommodation (ability to adjust the eye to bring an object into sharp focus) |
|
|
|
| X |
Hearing/Speech |
|
|
|
| X |
Sedentary (Exert up to 10 pounds of force) |
| X |
|
|
|
Light (Exert up to 20 pounds of force) |
| X |
|
|
|
Lifting, carrying or pushing of objects up to twenty-five (25) pounds | X |
|
|
|
|
Lifting, carrying or pushing of objects up to fifty (50) pounds | X |
|
|
|
|
Lifting or pushing of objects over fifty (50) pounds | X |
|
|
|
|
Adverse movements such as overhead, bending, reaching |
|
| X |
|
|
NOTICE: A County employee in this position may encounter not public data as defined by Minnesota or federal law in the course of their position. Any access to not public data should be strictly limited to accessing the data that is necessary to fulfill the defined job duties. While data is being accessed, the employee shall take reasonable measures to ensure the not public data is not accessed by unauthorized individuals. Once the work purpose to access the data is reasonably finished, the employee must properly store and secure the not public data in accordance with applicable County policies as well as Minnesota and federal law. All employees are expected to become familiar with and comply with the requirements of the County’s Data Practices and Data Security Policies. A breach of these policies may lead to disciplinary action against the employee.
Status: Non-ExemptJob Category: Office/Clerical
Banding: B22
Labor Group: AFSCME
Reviewed: 07.2022, 02.2025
PLEASE NOTE: APPLYING FOR THIS POSITION REQUIRES TWO APPLICATIONS BE SUBMITTED
- Submit your application to the Minnesota Merit System for Child Support Enforcement Aide by going to: http://agency.governmentjobs.com/mnmeritsystem/default.cfm and clicking on job posting: Child Support Enforcement Aide (936-OC) no later than 4:30 p.m., Friday, July 31, 2026.
- Submit your online application to Houston County on or before the posted deadline by clicking the green "APPLY" button on this page. Please attach a cover letter and copies of any applicable licenses/certifications to your application file. If special accommodations are needed to complete the application for employment form, please contact the Houston County Personnel Office at 507.725.5822.
