Food Server at The Westin Chattanooga

Description

The Westin hotel is looking for AM and PM servers to provide guests with a 5-Star dining experience!

Servers are responsible for taking orders and serving food and beverages to guests while ensuring top-notch customer service and professionalism. Cleans and sets up assigned tables the guests have departed. Must know menu prices, daily specials, all menu items (preparation, ingredients). Servers play a large role in creating a welcoming atmosphere and guest satisfaction.

Job Title: Waitress/Waiter/ Food Server

Department: Food and Beverage

Reports to: Director of F&B

Status: Non-Exempt / Hourly

Job Summary:

Restaurant Servers are responsible for taking orders and serving food and beverages to guests, while ensuring top notch customer service and professionalism. Cleans and sets up assigned tables the guests have departed. Must know menu prices, daily specials, all menu items (preparation, ingredients). Servers play a large role in creating a welcoming atmosphere and guest satisfaction.

Schedule

• AM availability - shifts may vary during these times - 6am - 2pm ; 7am - 3pm
• PM availability - shifts may vary during these times- 3pm - 12am ; 5:30pm - 1am ; 6:30pm - 2am
• Weekends and holiday availability required for full-time - preferred for part-time

Duties/Responsibilities:

• Prepare restaurant tables with special attention to sanitation and order.
• Attend to customers upon entrance to the restaurant.
• Present menus and be knowledgeable of menu contents, recipes, and restaurant offerings.
• Serve and assist customers with selecting food/beverages as needed.
• Verify guest’s identification to ensure they meet age requirements for alcohol consumption.
• Have basic knowledge of menu prices, composition of items, preparation techniques, and time of preparation. Must be familiar with daily specials and offers to guests.
• Make suggestions based on guest preferences.
• Take and serve food/drinks orders.
• Arrange table settings.
• Keep tables clean and tidy at all times.
• Deliver checks and collect payments.
• Return to each table periodically to ascertain whether additional items are desired.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.
• Dress in appropriate event staff uniform at all times, while also maintaining professional appearance.
• Refill condiments and server station supplies at end of each shift. May require performing other shift closing tasks to be determined by Director of Food & Beverage.
• Adhere to all Health Department rules and regulations and brand standards.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must have completed required brand training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Act with the highest level of integrity in every decision.

Pay

• AM Server - $6/hr + tip
• PM Server - $2.50/hr + tips
• Experienced servers typically make $15+ hourly

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.

Requirements

Required Skills/Abilities:

• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.
• Must be able to communicate effectively by writing, telephone and personal meeting situations.
• Must have an outgoing, pleasant personality.
• Must be neat in appearance at all times.
• Must be able to work a flexible schedule including weekends and Holidays.
• Must be honest and work well with others.

Education and Experience:

• A high school diploma or equivalent.
• Experience as a server is preferred.

Supervisory Responsibilities:

• None.

Physical Requirements:

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Finger dexterity to type, to write, and work on a computer or micros machine.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.