Trainer, Bilingual, Americas

Overview

Recruiter: Alma MartinezPosition Level: Staff IVPOSITION SUMMARY STATEMENT:

Position required to fulfill with Regional Training and Learning needs. New Hire Onboarding process and Multiskill migration. Continuous Education and Learning Solutions provider.

 

DETAILED RESPONSIBILITIES:  

 

1.    Provide GBS departments with functional and upskilling training (Global Engagement Center, Global Distributor Administration Support, Creative Services) and other corporate teams for special projects.

2.    Responsible in ensuring that Member Services department staff is provided all information and any updates to be able to assists our Customers and Members effectively. 3.    Develop training material, knowledge base maintenance, agendas recurrent review and maintenance. 4.    Interpret/clarify all Member Rules of Conduct, Member Application, and other Herbalife-published information. 5.    Training reports fulfillment (Dashboard, Activity Log, Training Planner, Kirk Patrick Methodology) This person will be assigned special projects as needed, i.e. UAT, research, SKU testing, attend meeting, and/or assist with answering calls

 

Job Qualifications

REQUIRED QUALIFICATIONS:

 

Skills:

•    Ability to manage multiple projects and manage admin work •    Strong communication skills (verbal and written)•    Strong leadership skills •    Commitment and flexibility •    Expert in Sales and Marketing Plan •    Intermediate Microsoft Office (Excel, PowerPoint, Forms, Word) •    Ability to solve problems, meet deadlines under general supervision •    Ability to think strategically, analyze data and develop innovative solutions

Languages: 

•    Advance in English - Bilingual(Required) 

Experience:

•    Training Experience within Call Center Industry •    Learning and Development experience •    Instructional Design certificationEducation:

•    Bachelor's degreeInternal Candidates Only:

 

1) 90 QA Score in the last 3 months (if applicable).

2) Experience in one or more of the following functions:

 

--> Global Engagement Center

• Member Relations

--> Global Distributor Administration Support

• Records Management
• Refunds & Repurchase Processing
• Order Auditing
• After-Sales Support