Drains and Install Manager

Description

 Join TE Certified and Lead One of the Best Residential Service Teams in Georgia

At TE Certified, we're not just another home service company. We're an award-winning residential plumbing, electrical, and HVAC company built on integrity, craftsmanship, and delivering a world-class customer experience. We're seeking an experienced Drains & Install Manager to lead, grow, and develop our Plumbing Install, Drain, and Underground teams. This role is ideal for a proven leader who thrives on building high-performing teams, driving revenue, and creating exceptional customer experiences. 

What You'll Do

As the Drains & Install Manager, you'll oversee the day-to-day operations of the department while ensuring your team delivers outstanding results for homeowners and the company.

Responsibilities

• Lead and manage Plumbing Install, Drain, Underground, and apprentice team members.
• Drive department performance, profitability, and key performance indicators (KPIs).
• Recruit, hire, coach, mentor, and develop technicians and future leaders.
• Partner with dispatch, call center, service teams, and leadership to maximize productivity and customer satisfaction.
• Oversee lead management, scheduling, dispatching, and job follow-up processes.
• Handle customer escalations and ensure issues are resolved quickly and professionally.
• Monitor technician performance and maintain accountability to company standards.
• Assist with pricing strategies and price book development.
• Manage truck inventory, tools, and resources for maximum efficiency.
• Create and execute growth plans for the Install, Drain, and Underground divisions.
• Track, analyze, and report departmental performance metrics.
• Foster a culture of professionalism, accountability, and continuous improvement. 
• Assist and participate in other duties as assigned. 

What Success Looks Like

• Maintaining a profitable and growing department.
• Meeting monthly and annual sales goals.
• Achieving hiring and staffing objectives.
• Developing future leaders within the organization.
• Driving high customer satisfaction while reducing callbacks.
• Building a department team that is trusted, respected, and accountable. 

Compensation & Benefits

Target Earnings: $150,000+ Annually

We offer an industry-leading compensation and benefits package, including:

• Competitive base salary plus performance-based bonuses
• Company vehicle and gas card
• Company laptop
• Cell phone allowance
• 401(k) with company match
• Health insurance for employees and immediate family
• Gym membership reimbursement
• Paid leadership and management training
• Paid holidays and vacation
• Company-provided uniforms and boot allowance 

Requirements

What We're Looking For

Preferred Qualifications

• Leadership experience in residential plumbing, drains, sewer, underground, or related home services. Septic experience is a plus!
• Proven experience managing field technicians and driving team performance.
• Strong understanding of residential plumbing installations and drain services.
• Ability to recruit, train, mentor, and retain top talent.
• Experience managing budgets, KPIs, revenue goals, and operational performance.
• Excellent communication, customer service, and problem-solving skills.
• Passion for developing people and building winning teams. 

Why TE Certified?

At TE Certified, we invest heavily in our people, culture, and leadership development. You'll have the opportunity to make a direct impact on a growing department while helping build the next generation of service professionals. If you're a driven leader who wants to be part of a company known for excellence, we'd love to talk with you.