Sales Agent (English and Mandarin speaking)

Strive Math

Today

Description

After we get a lead, it'll be your job to turn that lead into a paying customer. This will involve you:

Using your math background to understand each child's level and goals, and recommending the right math or coding course
Calling parents (in English or Mandarin) and getting them excited about Strive
Messaging and following up with customers via WhatsApp and email
Managing a sales pipeline on Airtable and Notion
Suggesting product ideas and changes to improve our funnel

You'll also be responsible for existing accounts, making sure they are LOVING Strive and getting them to refer additional customers:

Building relationships with parents and finding ways that Strive can better provide value to them
Running referral programmes
Calling customers and asking for feedback
Creating content that helps parents manage their child's education
Account management: payment dates, renewals, and refunds
Helping to manage the day-to-day schedules of teachers and students, and customer accounts

You'll also teach and help grow our brand:

Teaching at least one math class per week, so you can speak to parents as both a teacher and an advisor
Creating content for parents in English and Chinese, such as posts for Mandarin-speaking parent communities
Supporting marketing and growth campaigns and events (social media, copywriting, simple design, project management)

Former teachers and career-switchers warmly welcome
You're a fun and confident English and Mandarin speaker who is energised by speaking to and converting customers
Excellent English and conversational Mandarin, and able to read and write simple Chinese (help from translation tools is fine). Many of the families we serve prefer to speak Mandarin.
A strong math background. You're confident explaining math concepts to parents and students.
Available to work Singapore hours (GMT+8), mainly weekday evenings and weekends
You're an excellent listener
You're organised with high attention to detail: you'll be managing dozens of new leads and dozens of existing accounts
You have a strong ability to get points across concisely and persuasively (in writing and verbally)
Positive and learning mindset, even in the face of rejection, setbacks, or challenges
Adaptable to changes in the fast-paced environment of a startup
Patience and persistence
You're passionate about education and empowering students

Tech-savvy (coding experience is a plus!)
You've done sales where parents are the customers in the past
Math teaching or tutoring experience, even part-time or while you were studying
Familiar with math curricula such as the Singapore MOE syllabus (PSLE, O-Levels), Singapore Math, IB or IGCSE
Marketing and growth skills, such as design, copywriting or social media
Able to create Chinese-language content for parent communities
You're entrepreneurial, i.e. you've started your own startup or side hustle in the past

🌈 Grow with a highly passionate and diverse team from all over the world that is committed to making learning and work joyful

💬 Have a voice and a space to bring your ideas to life in a small, non-hierarchical team

🏆 Join a team that is committed to excellence, which includes accepting and learning from our mistakes and working as a team to improve

🥇 Be a part of an education revolution — we're one of the first and only companies in the world to teach math through code.

Full-time, 40 hours per week, including at least one math class you teach each week. Hours are set to serve Singapore families, so they're mainly weekday evenings and weekends (SGT).
Part-time (with regular weekly hours) is possible for the right candidate.
Location: remote. Work from anywhere as long as you can reliably cover Singapore evening and weekend hours.
Work from wherever you're most comfortable — you would need your own reliable laptop, internet and backup power

S$2,500–S$3,500/mo

Project Management