Network Operations Engineer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As a Network Operations Engineer, you will deliver reliable, secure, and measurable enterprise network services for a complex managed services environment. You will be responsible for monitoring, incident response, configuration management, network performance, capacity planning, and approved operational changes across multi-site, data centre, wireless, WAN, remote access, and cloud-connected environments.

You will work closely with service delivery, security, cloud, and infrastructure teams to ensure high levels of service availability and operational excellence. Success in this role is demonstrated through stable operations, rapid issue resolution, service improvements, and excellent customer outcomes.

What you will do

• Monitor and manage enterprise network services and event management platforms.
• Diagnose and resolve incidents across LAN, WAN, WLAN, DDI, and remote-access environments.
• Execute approved network changes using established governance and change management processes.
• Maintain accurate network configurations, inventories, topology diagrams, and documentation.
• Support wireless networking, authentication services, DNS, DHCP, and IPAM solutions.
• Perform capacity planning and identify opportunities to improve network performance and resilience.
• Coordinate with vendors, carriers, and support partners during incidents and service activities.
• Develop operational runbooks, automation scripts, and knowledge articles.
• Participate in disaster recovery testing, resilience exercises, and after-hours support activities.

Who You Are

Required skills and experience

• Strong routing and switching fundamentals including VLANs, IP addressing, redundancy, and dynamic routing.
• Experience supporting enterprise LAN, WLAN, WAN, DDI, monitoring, or remote-access environments.
• Strong troubleshooting skills using monitoring tools, logs, packet analysis, and configuration review.
• Experience with incident, change, problem, CMDB, and documentation processes.
• Ability to execute approved network changes and communicate impact effectively.
• Ability to support rostered operations and after-hours maintenance activities.

Preferred skills and experience

• Experience with software-defined networking and network automation solutions.
• Exposure to large enterprise wireless environments and network access control platforms.
• Scripting or automation experience using Python, PowerShell, APIs, or similar technologies.
• ITIL Foundation certification or equivalent experience.
• Industry certifications such as CCNA, CCNP, JNCIS, Aruba, or Fortinet certifications

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.