Learning & Quality Assurance Manager

Overview

Are you a passionate and people-centric HR professional looking for an exciting opportunity to make a difference in the hospitality industry? Join our team as a Learning & Quality Assurance Manager and play a pivotal role in shaping our employee experience and fostering a positive work culture. The Learning & Development Manager is responsible for developing and implementing training programs that support JW Marriott brand standards, operational excellence, and exceptional guest and resident experiences. This role oversees associate orientation and onboarding, leads the Griffin Pride certified trainer program, and ensures consistent training aligned with Forbes Travel Guide standards. The position partners with department leaders to identify development needs, strengthen service quality, build leadership capabilities, and promote a culture of continuous learning, accountability, and personalized service across the hotel and residences.

Why join us:

• Competitive compensation and benefits package
• Opportunities for growth and career advancement
• Vibrant and inclusive work environment
• Leading hotel/resort in the industry

If you are a dynamic and forward-thinking HR professional with a passion for creating a positive and engaging work environment, we invite you to apply now for the Learning & Quality Assurance Manager position! Join our team and be part of our journey to excellence in people management and hospitality.

Qualifications

· Bachelor’s degree in hospitality management, human resources, education, or a related field preferred; equivalent relevant experience considered.

· At least three years of progressive experience in hospitality training, learning and development, or hotel operations with significant training responsibilities.

· Luxury hospitality experience preferred.

· Experience with service quality assessments, internal audits, and corrective action follow-up.

· Familiarity with Marriott or JW Marriott brand standards and Forbes Travel Guide standards preferred.

· Demonstrated ability to facilitate engaging training for frontline associates and leaders.

· Experience developing departmental trainers, onboarding programs, and practical learning materials.

· Strong coaching, presentation, organizational, and relationship-building skills.

· Ability to provide constructive feedback and work across departments to achieve measurable improvements.

· Proficiency in Microsoft Office and experience with learning management systems.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.