Manager National Sales & Service

The Manager, National Sales & Service leads the PGA Tour’s centralized entry-level sales department (formerly known as Inside Sales), with responsibility for driving event revenue while developing the next generation of sales professionals across the organization.

The position oversees recruitment, training, coaching, and performance management for the National Sales & Service team and is responsible for executing strategic B2B and B2C sales campaigns that support PGA Tour-operated and co-sponsored events. Success in this role is measured by revenue growth, team development, and the successful advancement of associates into revenue-producing positions throughout the PGA Tour. Primary responsibility includes recruitment, development, and supervision of the National Sales & Service team.

QUALIFICATIONS

• Bachelor’s degree in Sales, Marketing, Communications, Business Administration, or equivalent experience in related field
• Five to seven years prior experience in sales, sports, customer service or entertainment preferred. Prior supervisory skills preferred
• Advanced computer skills required, including proficiency in Salesforce, TM Archtics, and Microsoft Office
• Excellent customer service and interpersonal skills, with strong verbal and written communication skills
• Golf knowledge and interest preferred, but not mandatory

 

RESPONSIBILITIES/DUTIES

• Develop and execute a strategy for targeting and engaging new sales prospects.  Help sales associates identify and sell available ticket and hospitality inventory by generating leads using outbound and inbound calls, emails, virtual meetings, and networking events.
• Monitor weekly status of department staff for measuring productivity and results. Assist NSS staff with closing techniques and account management to ensure achievement of revenue goals
• Professionally communicate to gather all relevant details; communicate with supervisor and provide timely follow up.
• Enhance presentation and appointment presentations skills by ongoing coaching and supervision
• Conducts daily sales meetings to review activity and goals plus communicating updates on pending projects and events
• Reviewing market analyses to determine customer needs and product interests throughout sales campaign. Assist in developing sales and marketing strategies for ticket and hospitality packages
• Collaborate with marketing, tournament support, community management, product management and account management to facilitate new campaigns, and offerings
• Assist with on-going training initiatives for current PGA Tour tournament sales representatives
• Recruit, hire, train and develop entry-level team on a weekly basis
• Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives
• Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication