At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

As the Transportation Supervisor, you set the pace for service and maintenance with safety at the forefront. This role isn't just about keeping vehicles running – it's about guiding a team of drivers to deliver warm, reliable, and memorable experiences every time a guest steps aboard. By supporting day to day operations, working with your team, and ensuring every ride reflects our commitment to service, you play a key role in creating smooth journeys that start and end each guest's visit.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Prepares all weekly and monthly reports in accordance with required quality and established deadlines.
• Enforces company and department Polices and Procedures and creates / amends as needed via the Director of Security.
• Investigates shuttle incidents and accidents. Works with human resources to coordinate claims of theft or damage.
• Create and review employee schedules to ensure proper coverage and efficiency.
• Provides or arranges for defensive driving training and other pertinent safety training annually for transportation team.
• Addresses safety concerns pro-actively.
• Creates, manages & implements guest service protocols for drivers to promote KKC's Guest Service program.
• Resolves all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Support the Director of Security and Transportation with hiring, training, and employee evaluations.
• Responsible for preparing for and participating in the department's training programs, new hire orientations, management meetings, and other projects or committees as assigned.
• Manages the preventative maintenance program for all Company vehicles; assures that all Company vehicles scheduled for use are clean and ready for use.
• Supports the Director of Security and Transportation in the annual department budget process as needed.
• Collaborates with Security Admin Assistant on various administrative duties as needed.
• Works with internal departments to ensure flow of information for upcoming events and ensures staffing is in place for business fluctuations due to events and peak periods.
• Acquires tools and material for daily operations using company purchase requisition software
• Manages & oversees Shuttle Service for on-site employee and guest pick-ups.
• Oversees Fun Bus program and local shuttle pick-up points following marketing's strategy.
• Manages part number database and part images for all vehicles in Transportation department fleet.
• Tracks & manages database for vehicle cost history on a monthly basis.
• Communicates with appropriate departments to ensure payment is collected on any paid shuttle service.
• Project management of any amenities or additions to shuttles.
• Manages and performs any minor repairs to shuttles that can be done on site.
• Being an essential point of contact for daily oversight & communication of digital scheduling program for all shuttle busses and company vehicles.
• Main contact for requests for executive vehicles.
• Coordinating and assisting with our Medford property as needed.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Working knowledge of applicable employment regulations required.
• Minimum of two years' prior supervisory experience required.
• Must have at least three years of vehicle maintenance experience or applicable experience or knowledge with vehicles & maintenance.
• Experience driving various vehicles including manual and automatic transmission required.
• Must have a valid Oregon driver's license with an acceptable record and be insurable by Ko-Kwel Casino Resort's insurance program.
• Excellent guest service skills to include the ability to effectively address guest concerns with tact and diplomacy required.
• Computer skills required with proficient use of MS Office products.
• Comfortable communicating clearly and positively with both guests and teammates.
• Must pass and remain in compliance with any drug testing practices as a matter of safety; this includes testing negative for cannabis/THC.

 

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.  You'll need to be available to work weekends, holidays, and evenings when we are busy. While performing duties of this position, employee is required to sit and stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Ability to lift up to 40 pounds on occasion. Work in all environmental conditions including but not limited to; weather, noise and airborne particles. Ability to sit in driving position for long periods. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.  This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

 

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.