Front Desk Agent Embassy Suites

About the Front Desk Agent Position,

Company Description Embassy Suites by Hilton is an all-suites hotel brand focused on anticipating travelers’ needs and delivering what matters most. Guests enjoy spacious two-room suites, free cooked-to-order breakfast, and an evening reception with complimentary drinks and snacks. Embassy Suites has over 260 locations across the United States, Latin America, the Caribbean, and the Middle East, with continued growth in progress. Celebrating more than 40 years of hospitality, the brand is committed to creating positive experiences for guests, team members, and the communities where it operates.

Role Description This full-time, on-site Front Office Agent / Driver role is located in Ontario, CA. The team member will handle front desk operations, including greeting guests, managing check-in and check-out processes, answering questions, and resolving guest concerns in a timely and professional manner. The role includes coordinating reservations, handling payments, and maintaining accurate guest records in the property management system. As a driver, this individual will safely operate hotel vehicles to transport guests to and from designated locations, assist with luggage, and ensure a friendly, efficient transportation experience. The position requires close collaboration with other hotel departments to support a smooth guest journey from arrival to departure.

Qualifications

• Proficiency in front office and receptionist duties, including check-in and check-out processes.
• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Effective verbal and written communication skills for interacting with guests and team members.
• Valid driver’s license with a clean driving record and ability to safely operate hotel vehicles.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Basic computer skills and experience with hotel or reservation systems preferred.
• Previous experience in a hotel front office, customer service, or related hospitality role is beneficial.
• Ability to stand for extended periods, lift luggage, and move safely in and around vehicles and hotel premises.