Warehouse Operations Manager/Trainer

Position Summary:

Under general direction from the Operations Controller, responsible for overseeing all aspects of the warehouse operations, including receiving/delivering goods, managing inventory/inventory control and ensuring efficient and accurate order fulfillment. Coordinates with various departments, managing staff and ensuring compliance with safety and quality standards. Responsible for developing and delivering training to ensure best practices for inventory accuracy, storage/usage (FIFO), handling, and computerized procurement order and warehouse inventory systems.

 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

 

Essential Duties & Responsibilities:

• Oversee the receipt of goods, ensuring they are accurately recorded, inspected for damage, and properly documented.
• Manage inventory levels, track stock, and ensure accurate records of incoming and outgoing shipments.
• Coordinate the picking, packing, and shipping of orders, ensuring timely and accurate deliveries.
• Hire, train, supervise and evaluate warehouse staff, ensuring they are competent and follow safety protocols.
• Optimize warehouse layout and processes to improve efficiency, minimize costs, and maximize space utilization.
• Implement and enforce safety regulations, ensure compliance with relevant regulations, and maintain a clean and organized workspace.
• Develop, update, and deliver training programs related to: inventory management principles, warehouse operations and optimization, stock management procedures, cycle counting and physical inventory, inventory accuracy reconciliation and control, computerized procurement order and warehouse inventory systems.
• Coordinate with other departments, including Gaming, Marketing, F&B, and the Gaming Commission (as needed) to ensure smooth operations.
• Implement and monitor quality control procedures to ensure goods are of the highest quality.
• Maintain accurate records of warehouse activities, including inventory levels, shipments and safety procedures.
• Identify areas of improvement in warehouse processes and implement changes to enhance efficiency and productivity.
• Oversee the day to day receiving, shipping and inventory control operations and services required by the Casino. 
• Lead and supervise the Receiving & Warehouse team responsible for filling department orders on a daily basis.
• Oversee and make judgmental decisions with regards to product flow and distribution to ensure product integrity is uncompromised.
• Interact with and communicate to the Purchasing and Food & Beverage departments regarding product verification and product quality.

· Receive all incoming and outgoing goods and ensure all goods are received in acceptable condition and in the appropriate quantity.

· Responsible for transfer and distribution of supplies as well as recording transfers and distributions of inventory to various locations throughout the property.

· Responsible for the conditions of the loading dock, inventory areas and all departmental equipment.

· Complete required data entry into the purchasing, receiving and inventory system(s) on a daily basis.

· Deliver office supply orders to departments from stock inventory as well as inventory to the food and beverage venues as requested.

· Process necessary paperwork for inventory and supply returns.

· Reconcile discrepancies in inventory and receiving quantities.

· Ensure proper food handling and safety as per industry best practice guidelines.

· Assist in the replenishment process to bring inventory levels to operational needs and execute orders of inventoried product to replenish inventory par levels. 

· Maintain automated system information to reflect accurate pricing, item and vendor information.

· Count and label inventory items with appropriate item numbers and dates received. 

· Perform inventory cycle counts and monthly physical inventory count on all inventory products.

· Support inventory audit process, facilitates accurate property department monthly inventory counts including F&B and Retail operations.

· Assist in review of inventory usage reports to plan and forecast inventory demands.  Adjust on hand inventory par levels according to usage report(s).

• Performs other duties as required.

 

Direct Reports:  Receiving & Warehouse Supervisor and Receiving & Warehouse Specialists.

Access to Sensitive Areas: Receiving dock and storage areas.  

Signatory Authority: Shipping and receiving forms.

 

Minimum Qualifications:

High School Diploma or equivalent is required unless waived by Director of Human Resources.  Bachelor’s Degree in Business or related field preferred.  Three (3) years of Receiving or Warehouse experience and/or inventory control related experience required.  Food-handling ServSafe certification with Food & Beverage experience preferred.  Must have previous computerized procurement order and warehouse inventory systems experience and proficiency with Microsoft Word and Excel.  Excellent interpersonal, guest service, leadership, communication, analytical, decision-making, and problem-solving skills are required along with the ability to manage multiple projects in a fast-paced environment.  Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license. 

 

Knowledge, Skills and Abilities:

• Knowledge of shipping and receiving operations.
• Knowledge of basic accounting, math, and record keeping practices and procedures.
• Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of fundamental warehouse or procurement procedures.
• Knowledge of occupational hazards and applicable safety precautions.
• Knowledge of computerized procurement order and warehouse inventory systems
• Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
• Skill in supervising, training, and evaluating assigned staff.
• Ability to communicate effectively, both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to maintain confidentiality.
• Ability to establish and maintain professional relationships with co-workers at all levels.
• Ability to work independently and meet strict time lines.
• Ability to make solid decisions and exercise independent judgment.

 

 

Physical Demands:

While performing the duties of this job, the employee may be required to sit for prolonged periods, walk and stand; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills.  The employee must occasionally lift and/or move up to 50 pounds. 

 

Work Environment:

Work is generally performed in an office setting with a moderate noise level.  Occasional work is performed in a Casino setting with exposure to second-hand smoke and a moderate noise level. Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.