Information Technology (IT) Specialist

Information Technology (IT) Specialist

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview:

The Information Technology (IT) Specialist is responsible for keeping the museum's technology reliable, secure, and visitor-ready across both internal operations and public-facing spaces. In this role, you will monitor and maintain internal and public networks, perform approved backup, restoration, and data-protection tasks within your assigned scope, and process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures, without granting access outside delegated authority. You will also provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems, and work alongside the Exhibits Tech and AV Media Specialist to keep digital displays, sensors, and interactive components functioning. In addition, you will manage the visitor Wi-Fi portal to deliver a smooth guest experience while keeping it physically isolated from secure internal databases. The ideal candidate has three to six years of systems-administration or technical-support experience (ideally in a museum, library, gallery, or other high-uptime environment), a bachelor's degree in computer science, IT, or a related field (or equivalent experience and certifications), and industry certifications such as CompTIA A+, Network+, or Security+, with cloud or Google Workspace credentials highly valued. Strong skills in Windows and macOS environments, VLANs, VPNs, high-capacity Wi-Fi, cybersecurity, cloud and SaaS platforms, and hardware troubleshooting are essential, while familiarity with digital asset management, AV integration, disaster recovery, and the ability to explain technical concepts clearly to non-technical staff and volunteers are strongly preferred. The selected candidate must obtain and clear a Tier 1/NACI background clearance at hire.

Job Responsibilities:

• System Administration & Security
• Network Uptime: Monitor and maintain internal and public networks to ensure reliable connectivity.
• Data Protection: Perform approved backup, restoration, and data-protection tasks for systems within the Contractor's assigned scope.
• Access Management Support: Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.
• Gallery and theater Event Technical Support: Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.
• Interactive Maintenance: Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
• Event Tech: Support events with live-streaming configurations, lighting control setups, or AV presentations.
• Visitor Wi-Fi: Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Required Qualifications:

• Education: A bachelor's degree in computer science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution
• A Tier 1/NACI Background Clearance will be obtained by the candidate at hire and must successfully complete and clear the process.
• Experience: Three (3) to six (6) years of systems-administration or technical-support experience. Experience in a museum, library, gallery, public attraction, or other high- uptime environment is preferred.
• Certifications: Industry standard certifications including CompTIA A+, Network+, or Security+. Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.
• Technical Stack: Proficiency in managing both Windows and macOS environments.
• Knowledge and Experience:
• Network Infrastructure: Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.
• Cybersecurity: Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Cloud & Hybrid Systems: Experience managing cloud storage and SaaS platforms used for museum operations.
• Hardware Maintenance: Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.

Preferred Qualifications:

• Digital Asset Management (DAM): Familiarity with specialized archiving and collection databases.
• AV Integration: Ability to bridge the gap between "pure IT" and gallery tech (e.g., syncing multiscreen video walls or interactive touch tables).
• Disaster Recovery: Established methodology for data restoration in the event of system failures or cyber incidents.
• Staff Training: Ability to explain technical concepts to non-technical personnel and volunteers without overwhelming technical jargon.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with [email protected] if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.