- Salary
- $17 – $24
- Location
- 165 Cambridge Street Boston (Charles River Plaza East), United States of America
- Workplace
- Onsite
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
MGH Neurology | Onsite | Monday–Friday, 8:00 AM–4:30 PMMake a difference in patient care while building your career in healthcare!
Massachusetts General Hospital's Department of Neurology is seeking a full-time Practice Assistant II to join our team! In this role, you'll be an essential part of our clinical operations, helping ensure patients receive a welcoming, organized, and seamless experience throughout their care.
As a key member of our team, you'll support daily practice operations through patient scheduling, registration, administrative coordination, and communication with patients and providers. This is a great opportunity for someone who enjoys a fast-paced environment, values teamwork, and is passionate about delivering exceptional patient service.
What You'll Do
- Greet and assist patients, providing a positive experience during check-in and check-out.
- Schedule appointments, manage provider calendars, and maintain accurate appointment records.
- Answer incoming calls, respond to inquiries, and direct messages appropriately.
- Maintain patient records, scan documents, and process billing forms and co-payments.
- Coordinate medical records, laboratory results, prescription refill requests, and prior authorization inquiries.
- Support daily administrative operations, including correspondence, filing, and document management.
- Serve as a resource for scheduling, registration, and billing systems, assisting with training as needed.
- Assist with more complex scheduling needs, including surgical scheduling and provider schedule adjustments, as appropriate.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Proficiency in Microsoft Office Suite and general office procedures.
- Strong communication, customer service, and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple responsibilities.
- Ability to handle patient inquiries, resolve routine issues, and maintain accurate records.
- Comfortable working in a fast-paced, patient-focused environment.
Compensation
Starting at $20.00 per hour, with increases based on relevant years of experience.
Additional Job Details (if applicable)
Why Join Our Team?
- Full-time, Monday–Friday schedule with consistent daytime hours.
- Comprehensive medical, dental, and vision benefits.
- 403(b) retirement plan.
- Tuition reimbursement.
- Discounted MBTA pass and additional employee perks.
- Opportunities for career growth and advancement within Mass General Brigham.
- Opportunity to develop specialized expertise in neurology and clinical practice operations.
- Collaboration with a multidisciplinary team of physicians, nurses, and healthcare professionals.
- Valuable experience with patient scheduling, registration, and clinical administrative systems.
Join MGH Neurology and become part of a team dedicated to delivering exceptional patient care!
Your organization, communication, and attention to detail will help create a positive experience for patients while supporting the providers who care for them every day!
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.