Starbucks Supervisor

Description

Description

Hotel Californian is looking for a Starbucks Supervisor to deliver exemplary customer service in providing food and beverage at their on-property Starbucks location.  Starbucks is known for developing extraordinary people who drive business success by doing the right thing for talent, customers, and communities – globally.  At Starbucks, you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

JOB SUMMARY: 

The Starbucks Supervisor must have weekend availability and is responsible for taking guests’ orders, preparing coffee requests, training, serving food over the counter, processing payments, and work collaboratively with team members to maintain the cleanliness of the Starbucks and dining areas. This position contributes to Starbucks success by providing legendary customer service to all customers.  This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.  Models and acts in accordance with Starbucks guiding principles. 

JOB RESPONSIBILITIES:

• Greet all guests and make them feel welcome.
• Take customer orders at the counter.
• Manage the register, including all credit card and cash operations.
• Assist with the monthly inventory. 
• Ensure the register is balanced at the end of the shift or working period.
• Adhere to all health and safety regulations.
• Attend team briefings when relevant. 
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. 
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. 
• Support the training of new partners by providing clear guidance and constructive feedback. 
• Handle customer complaints or feedback professionally and swiftly.
• Ensure consistent delivery of quality beverages, food, and products by strictly adhering to Starbucks recipe, standard operating procedures, and visual merchandising guidelines. 

Requirements

SKILLS AND EDUCATION REQUIREMENTS:

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities required.

•  1-2 previous experience. 
•  Education: High school education or equivalent preferred.
•  Knowledge of Starbucks' services and facilities.
•  Must possess basic computational ability.
•  Must possess basic computer skills.
• Ability to learn quickly. 
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills
• Ability to work as part of a team.
• Ability to build relationships.

QUALIFICATION:

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed above represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We'd love to hear from people with:

• Weekend Availability
• 3 years of retail/customer service management experience 
• Strong organizational, interpersonal, and problem-solving skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Minimum High School or GED

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements listed above represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.