Chief Technology Officer

 

JOB PROFILE

 

Chief Digital &

Technology Officer

CDTO

LUMA Energy · Puerto Rico

 

About LUMA

LUMA Energy is entrusted with the transmission and distribution of electricity across Puerto Rico, serving more than 1.5 million customers. Operating within a complex regulatory, environmental, and operational landscape, LUMA is leading one of the most significant grid modernization efforts in North America.

Our mission is to deliver a modern, resilient, and reliable energy system grounded in Recovery, Resiliency, and Reliability — enabled by Customer-Centricity, Operational Excellence, and Radical Transparency. Technology, data, and AI are not enablers of that mission; they are the engine of it.

The Opportunity

LUMA Energy is seeking a Chief Digital & Technology Officer (CDTO) to serve as a key member of the executive leadership team and lead architect of the company's digital future. This is not a traditional technology leadership role — it is a mission-critical transformation mandate at the intersection of grid operations, enterprise data, and AI-powered innovation.

The CDTO will own the full technology portfolio: enterprise and operational IT/OT infrastructure, data and analytics platforms, AI product development, digital customer experience, and cybersecurity. This leader will be accountable for ensuring secure, resilient, and high-performing technology operations while accelerating AI-driven transformation that measurably improves grid reliability, storm restoration, workforce productivity, and customer experience.

Our strategic priorities demand a leader who can simultaneously run a 24/7 critical infrastructure environment and build the data and AI capabilities that will define the utility of the future.

Enterprise IT & Operational Technology Leadership

• Ensure 24/7 availability, resiliency, and performance of enterprise and operational IT/OT systems supporting transmission and distribution operations
• Lead IT service management (ITSM) with a focus on minimizing downtime and accelerating storm restoration support
• Oversee hybrid infrastructure (cloud/on-prem), field communications networks, and end-user computing
• Manage mission-critical platforms including CIS, ERP, EAM, OMS, ADMS, and workforce mobility systems
• Strengthen disaster recovery and business continuity with a focus on hurricane and extreme weather scenarios
• Embed AI and automation into IT operations — from incident response to capacity planning — to reduce manual overhead and improve system resilience

Digital Grid & Technology Transformation

• Define and execute a multi-year digital and grid modernization roadmap aligned with regulatory priorities and capital programs
• Reduce technical debt and modernize legacy utility systems to enable real-time data visibility and operational decision-making
• Champion cloud-first, platform-based architectures that support rapid deployment of AI-powered capabilities at scale
• Partner with T&D operations to digitize field workflows, asset management, and outage management processes
• Lead technology integration across SCADA, ADMS, and OT systems to unlock real-time grid intelligence
• Establish technology standards, vendor governance, and an innovation pipeline to continuously improve digital capabilities

AI Integration into Digital Tools & Operations

AI is a core strategic priority — not a future capability. The CDTO will be accountable for embedding AI across LUMA's digital tools, operational workflows, and enterprise applications in ways that generate measurable business value.

• Lead the design and deployment of AI-powered tools integrated into LUMA's enterprise technology stack — from field mobility apps and workforce scheduling to ERP and asset management platforms
• Deliver high-impact use cases including outage prediction and prevention, predictive asset maintenance, AI-assisted storm response, and intelligent crew routing
• Embed AI into customer-facing digital tools to enable proactive, personalized engagement and automated outage communication
• Partner with operations leadership to identify AI automation opportunities that reduce manual workflows, accelerate field decision-making, and improve safety outcomes
• Govern AI adoption with a robust framework ensuring ethical, transparent, explainable, and regulatory-compliant use across all applications
• Build internal AI literacy and tools adoption across the workforce, ensuring AI delivers value at every level of the organization

Enterprise Data Strategy & Management

Strong data management is the foundation of LUMA's AI and digital transformation. The CDTO will establish data as a strategic enterprise asset — trusted, accessible, and actionable.

• Own and execute the enterprise data strategy, aligning data capabilities with operational, regulatory, and business intelligence priorities
• Build and lead a unified enterprise data platform integrating customer, operational, grid, and financial data into a single, governed environment
• Establish enterprise-wide data governance: data quality standards, data lineage, master data management (MDM), access controls, and data lifecycle policies
• Develop a data literacy culture — ensuring every business function has the tools and training to access, trust, and act on data
• Advance real-time data streaming and grid telemetry integration to enable operational and predictive analytics at scale
• Define enterprise architecture standards that ensure interoperability across IT and OT environments and eliminate data silos
• Implement data compliance and privacy frameworks aligned with applicable regulatory requirements

Advanced Analytics & Grid Intelligence

• Establish LUMA as a data-driven utility by embedding analytics into core operational workflows across grid operations, asset management, and workforce planning
• Deliver grid intelligence capabilities: real-time situational awareness, predictive maintenance models, and outage risk scoring
• Improve storm response through data-driven crew routing, damage prioritization, and restoration forecasting
• Build and govern a scalable analytics platform that serves both operational and executive decision-making needs
• Develop performance dashboards and KPI frameworks linking technology and data investments to grid reliability outcomes (SAIDI/SAIFI) and customer satisfaction

Customer Experience & Digital Engagement

• Deliver modern, intuitive, and reliable customer platforms — web, mobile, outage portals — designed for high-stakes moments including storms and emergencies
• Enable proactive, AI-powered communication before, during, and after outages through personalized digital channels
• Use customer data and behavioral analytics to create more responsive, equitable, and personalized service experiences
• Improve digital accessibility and adoption across a diverse customer base, including underserved communities
• Integrate customer data with operational systems to enable real-time service updates, ETR accuracy, and rapid issue resolution

Cybersecurity & Critical Infrastructure Protection

• Lead a comprehensive cybersecurity program aligned to NERC CIP, NIST, and utility critical infrastructure standards
• Protect both enterprise IT and operational grid systems (OT/ICS security), with a zero-trust architecture mindset
• Enhance threat detection, incident response, and resilience against cyber and physical infrastructure risks
• Embed security-by-design principles into all AI, data, and digital platform development
• Manage third-party and supply chain cybersecurity risk across the technology vendor ecosystem

Governance, Investment Strategy & Performance Management

• Establish disciplined IT and data capital planning and portfolio prioritization tied directly to business and grid outcomes
• Optimize the vendor ecosystem and strategic technology partnerships to maximize innovation and value
• Drive cost efficiency, benchmarking, and value realization across all technology and data investments
• Implement KPIs linking technology, data, and AI performance to grid reliability, operational efficiency, and customer outcomes
• Ensure full regulatory compliance across technology, data, and AI domains

What Success Looks Like

• Measurable improvements in outage frequency and duration (SAIDI/SAIFI) driven by AI and real-time data
• Faster, smarter storm restoration enabled by AI-powered field tools, predictive analytics, and data-driven crew deployment
• An enterprise data platform that is trusted, governed, and actively used to drive decisions across all business functions
• AI embedded across digital tools and workflows — generating quantifiable productivity, safety, and reliability gains
• Increased customer trust, satisfaction, and digital engagement
• A secure, resilient, and modern technology ecosystem that serves as a competitive and operational advantage

Qualifications

• 15+ years of executive leadership in technology, digital transformation, data strategy, or related domains
• Proven experience deploying and scaling AI and machine learning solutions in complex operational environments
• Deep expertise in enterprise data management: data governance, MDM, data architecture, and analytics platform development
• Demonstrated success leading large-scale enterprise and operational technology transformation in mission-critical, 24/7 environments
• Strong expertise in cloud platforms, OT/IT integration, cybersecurity, and AI/ML
• Experience with utility systems (OMS, ADMS, SCADA, EAM, CIS) strongly preferred
• Track record of building high-performing data, engineering, and AI product teams
• Experience navigating regulated environments and working with government or regulatory stakeholders

Leadership Profile

• Operator + transformer: equally strong in execution and long-term vision
• Data-first thinker who understands that great AI requires great data
• Crisis-tested leader with experience in high-stakes, real-time operational environments
• Deep collaborator across operations, finance, regulatory, and customer functions
• Customer- and community-focused, with a strong sense of mission and public trust
• Committed to transparency, accountability, and measurable outcomes

Why Join LUMA

• Lead the end-to-end digital, data, and AI transformation of an entire electric grid
• Play a defining role in Puerto Rico's energy future and long-term resilience
• Build and deploy AI and data capabilities that directly impact 1.5 million customers
• Operate at the forefront of utility modernization with the scope and scale to create lasting change
• Make a visible, meaningful impact on communities across Puerto Rico