General Manager/Operations Director - Gonzales

About the Company

At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers.

We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. These principles come to life through our actions—we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences to make it happen.

Tanger team members are our most important asset, and we’re proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart. And our spirit of innovation, expertise, and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations that entertain, inspire, and bring communities together, Tanger is seeking a

General Manager/Operations Director - Gonzales

This role offers the opportunity to work both independently and collaboratively,

supported by a flexible, Teams-driven workplace designed to empower connection, innovation, and impact across geographies.

About the Tanger Perks:

• Competitive salary

• Generous Suite of Medical, Dental, and Vision Benefits

• 401(k) match

• Paid PTO and Holidays

• Paid Volunteer Hours

• Team Member Paid Leave Programs

• Tuition Reimbursement

• Wellness Incentives

• Group Life and Disability Insurance

• Voluntary Benefits

• Team Member Discounts

• And more…

How can you contribute to what we do?

The General Manager/Operations Director at our Gonzales will drive Property Level NOI with a focus on revenue generation, expense management, innovation and creativity which also enhance/complement the shopper and retailer experience. Protect and preserve the real estate asset while creating and maintaining a First Choice Shopping destination; providing a best in class shopping experience. The General Manager/Operations Director has overall responsibility and accountability for the outlet center and requires a comprehensive understanding of operations methods and understands the need to increase profitability while keeping common area costs under control.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

• Drive NOI by increasing revenue streams while effectively managing expenses.
• Develop and implement comprehensive strategic business plans, budgets, and 5-year capital plans that maximize property NOI and enhance the real estate asset. Complete monthly financial forecasts managing real time revenue and expense positions.
• Prioritize Local Leasing canvassing, deal making and incubating deals with local retailers to increase occupancy and rent, both in-line and common area, while maintaining appropriate visual and use standards. Cultivate these local retailers to be successful and convert to permanent deals.
• Maximize all applicable core profit centers including fixed CAM, short term leasing, utilities, waste handling, marketing partnerships, etc.
• Work with Regional and Corporate Operations to leverage the Tanger portfolio within all service contracts. Leverage and aggregate to capture better pricing/delivery/product.
• Operate a clean, well maintained, attractive, well-lit, and safe outlet center providing customers a positive shopping experience.
• Accountable for the operations of the shopping center, have a thorough understanding of, and ability to manage, mechanical systems, construction practices, preventative maintenance, and government regulations.
• Administer the physical operations of the center, oversee general and preventative property maintenance, construction coordination, public safety, housekeeping, and other contracted services.
• Understand the operation and maintenance of all systems (including, but not limited to Lighting controls, electrical, irrigation controls, alarm, solar, etc.) and provide training on their use to team at site/center and other centers as assigned.
• Work closely with the Tanger Construction Department and Tenant Coordinator on any and all construction related projects, warranty items, and tenant construction issues to insure smooth and timely completion.
• Ensure center maximizes utility efficiency efforts while keeping abreast of government rebate programs. Support enterprise sustainability efforts to reduce the center’s carbon footprint.
• Establish a proactive, customer centric relationship with each store manager while communicating and visiting stores frequently.
• In conjunction with other management team members, conduct quarterly managers' and marketing advisory board meetings to discuss all center activities (operations, marketing, and security) and topics such as Customer Service, shoplifting security, and other pertinent topics to better the center.
• Supervise the Marketing Director and the center level marketing department. Support marketing in the development and execution of a strategic marketing plan that promotes the center and retailers, creates sponsorship and media income opportunities, drives traffic to the outlet center and positions the center as a community leader.
• Work with security provider to develop and execute a center specific security plan that addresses and anticipates the needs of the center in order to maintain a safe and secure shopping environment.
• Recruit, hire, train and supervise the outlet center’s personnel to assist in the management and operation of the shopping center. Ensure employees have consistent training and resources to successfully perform at high levels, while following all Tanger policies and procedures. GM is responsible for partnering with Human Resources in the administration of center personnel matters.
• Develop positive working relationships with community and civic leaders that benefit center and increase awareness of the center’s and Tanger’s role as a good corporate citizen.
• Ensure field support for all Tanger Corporate Departments, as required including Leasing, Construction, Accounting, Human Resources, etc., with the goal of moving business forward and eliminating obstacles to progress.

COMPETENCIES: 

• Ability to think critically, problem solve and act accordingly
• Ability to instill a sense of teamwork resulting in positive internal and external relationships
• Ability to demonstrate strong leadership skills
• Ability to supervise and evaluate assigned personnel, establish priorities, provide training, ensure property maintenance, use and security of equipment and facilities
• Ability to speak effectively in English before groups such as customers, retailers, employees
• Ability to read, write and comprehend the English language
• Ability to multi-task in a high-volume setting
• Ability to work independently and fully execute assigned projects
• Ability to work flexible schedule to accommodate business needs, including holidays
• Adhere to Tanger’s Core Values: Integrity, Inclusion, and Innovation

WORK ENVIRONMENT:

• Majority of work occurs in an office environment.
• Significant amount of work occurs out of doors on the hardscape of the property or at times, in the unpaved areas on the property. 
• Works that occurs out of doors may be during inclement weather conditions including wet, heat, cold, fog, with exposure to dust, pollen, smog, moderate to high noise levels, and occasional exhaust or cleaning fumes.

REQUIRED EDUCATION AND EXPERIENCE:

• Undergraduate degree from accredited university and 4+ years of experience in management, marketing, or hospitality industry or any combination of equivalent education and experience.
• Five to seven years of operations management experience

PREFERRED EDUCATION AND EXPERIENCE:

• Experience in commercial real estate industry or retail environment a plus.

#INDSJ

             

Experience the difference and be a part of our extraordinary team! 

EEO and E-verify

Tanger values diverse perspectives, backgrounds, and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach, which includes policy development, training, goals, and targets, is aimed at fostering a fair, inclusive, collaborative, and innovative culture.

Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need. 

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, or if you are unable to use the online application, please request accommodation or ask for an alternative method of applying by emailing:

[email protected].

All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-Verify.