Customer Service Representative Intern - Collections

Definition: Under general supervision of the Collection’s Supervisor, performs general or specialized clerical work and performs other duties as required.

Essential Job Functions:

• Operates the Customer Service Area in accordance with City policies and procedures.  
• Processes new accounts, transfers, and receipts.   
• Accepts payments and ensures accuracy of information.  
• Research, processes, and responds to customer inquiries and account requests.  
• Assists other Customer Service Representatives in performing duties related to customer accounts and collections.  
• Provides information to customers, receives and ensures proper handling and/or routing of customer complaints. 

ADDITIONAL DUTIES:

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work under pressure 
• Ability to interpret and apply both written and oral instructions 
• Knowledge of general office procedures to include 10-key operations
• Ability to communicate effectively and courteously both verbally and in writing 
• Must be proficient with Microsoft Excel and Word

PREFERENCE:

N/A

MINIMUM QUALIFICATIONS:

• Proof of eligibility to legally work in the US
• Background Check
• Employee Behavior and Conduct: City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties.  Examples of professional conduct include, but are not limited to, being communicative, informative, fair, honest and respectful.

PHYSICAL REQUIREMENTS:

Overall, Strength Demands:   The following describes the overall strength demand of the functions performed by the incumbent during a typical workday.