- Location
- Barcelona, Catalunya [Cataluña], Spain
- Workplace
- Onsite
- Type
- Full-time
- Department
- Client Services
- Seniority
- Entry
- Source
- Recruitee
Description
About the opportunity
We're looking for a multilingual Customer Services Representative to deliver exceptional technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.
This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast-paced Business-To-Business (B2B) technology environment.
What you´ll do
Deliver Outstanding Client Support:
Provide first-line technical and operational support via phone and email, acting as the primary point of contact to our clients
Guide clients through platform features, workflows and best practices
Build and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality service
Support the VDR Platform:
Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities
Deliver engaging online training sessions to help users maximize the platform´s capabilities
Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required
Drive Operational Excellence:
Monitor client requests to ensure deliverables are completed accurately with within agreed timelines
Work closely with cross-functional teams across multiple regions to coordinate successful client outcomes
Follow established operational procedures and continuously contribute to delivering a best-in-class client experience
Maintain Accurate Records:
Document client interactions, support cases, and follow-up actions within internal systems
Ensure job tracking, billing information, and administrative records remain accurate and up-to-date
Support additional operational initiatives and projects as required
Perform additional duties as reasonably requested