- Location
- Singapore, Singapore, SG
- Type
- Full-time
- Source
- Teamtailor
Description
Step inside and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion’s layered past. Each room tells its own story, of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong, where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.
Every gathering is a weave of moments, places, and people.
The Service Supervisor at BAR KAP plays a key role in overseeing daily service operations and ensuring a refined and memorable guest experience. This role supports the smooth coordination of reservations through the TableCheck system, ensuring effective booking management, seating arrangements, and guest flow when needed. The Service Supervisor will also be actively involved in daily service operations, including welcoming and attending to guests, taking orders, serving food and beverages, clearing tables, and ensuring that all service standards are consistently maintained.
Strong communication, leadership, attention to detail, and a genuine passion for hospitality are essential. The Service Supervisor is responsible for supporting and guiding the service team while ensuring every guest receives warm, engaging, and highly personalised service. Ultimately, this position embodies BAR KAP’s commitment to exceptional service—where every guest interaction is intentional, seamless, and memorable.
The Service Supervisor will report to the Assistant General Manager / General Manager of BAR KAP & Jing Studio
As the Service Supervisor, we rely on you to:
Assist the Manager in overseeing the daily operations of the outlet, including opening and closing procedures, and coordinating with the Kitchen team to ensure smooth service operations
Provide a high quality of service and deliver excellent dining experience to all customers
Respond to the customer or team members comments and feedback professionally
To assist the Guest Relation Executive and Guest Relation Associate to handle guest enquiries, private event bookings, reservations through Table Check and any other booking channels whenever needed or instructed by Manager
Carry out supervisory duties such as delegating responsibilities and ensuring duties are completed up to standards
Lead, coach, and train service staff (new and existing), provide on-the-job guidance, conduct performance coaching, and support staff development plans
Deliver excellent guest experiences by maintaining strong menu and product knowledge, handling customer feedback and service recovery professionally, and escalating complex issues to the Manager when required
Handle cash, POS transactions, daily cash reconciliation, and ensure accurate cash reporting during assigned shifts
Ensure compliance with food safety, workplace safety, sanitation, and company operating procedures, including maintaining a clean, safe, and hygienic work environment
Identify operational issues and report them promptly to the Manager with appropriate recommendations or corrective actions
Any other duties as assigned
We are looking for someone who has:
Candidates must possess at least a Secondary School/”O” Level, Professional Certificate/NITEC, Diploma, Advanced/Higher/Graduate Diploma in any fields
Minimum 3 to 5 years of working experience in managing an F&B outlet in similar capacity
Experience in a fast past bar is an advantages
High standard of personal hygiene
Good command of spoken and written English for business communication needs
Good working attitude and an outgoing individual with a passion in customer service
Computer literacy with knowledge of POS is a plus
We offer:
5-day work week
Competitive salary package
Bonus
Annual cash flexible benefits
Annual leave starting from 14 days
Meal benefits
Birthday vouchers to celebrate your special day
Company welfare initiatives and team events
If you think you’re the right fit, we’d love to hear from you – apply today!
Only Singaporeans/ Singapore Permanent Residents may apply.
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