- Salary
- $50k – $60k/yr
- Location
- Wood River, Illinois, US
- Type
- Full-time
- Seniority
- Entry
- Experience
- 30+ years
- Education
- Master
- Source
- BetterTeam
Description
Why Join Our Team?:
At Master’s Transportation, you’ll join a growing, privately owned company with more than 30 years of experience delivering trusted commercial transportation solutions nationwide. With one of the country’s largest fleets and locations across the U.S., we provide customized sales, rental, leasing, financing, service, and repair solutions for organizations in education, hospitality, senior living, camps, and other industries. Our team is driven by excellence, integrity, safety, and a solution-oriented mindset. If you’re looking for a place where your work matters, your ideas are valued, and you can grow with a company that is helping move people and organizations forward, we’d like to meet you.
Benefits:
- Generous paid time off and 12 paid holidays.
- Competitive medical, dental, and vision insurance options.
- Company-paid life insurance and short- and long-term disability benefits.
- 401(k) retirement plan with company match. Immediate vesting.
- Flexible Spending Account and Health Savings Account options.
- Employee discounts on travel, entertainment, and more.
- Ongoing investment in employee growth and development.
Job Summary: The Associate Branch Manager supports the District Manager in overseeing the daily operations, ensuring excellent customer service. This role involves managing staff, handling customer inquiries, and maintaining operational efficiency.
Essential Functions:
- Assist in managing the day-to-day operations of the branch.
- Ensure the branch operates efficiently and complies with company policies and procedures.
- Monitor and manage inventory, supplies, and equipment.
- Ensure a high level of customer satisfaction by addressing customer needs and resolving issues.
- Handle complex customer inquiries and complaints with professionalism and efficiency.
- Foster a customer-focused environment and train staff on best practices in customer service.
- Lead the recruiting, training, and supervising of branch staff.
- Provide coaching and development opportunities to enhance team performance.
- Schedule staff to ensure adequate coverage and manage time-off requests.
- Conduct performance evaluations and provide constructive feedback.
- Support the District Manager in developing and implementing sales strategies to achieve branch targets.
- Promote branch services and products to meet customer needs.
- Analyze sales data and customer feedback to identify opportunities for improvement.
- Assist in organizing and participating in community events and marketing activities.
Competencies:
- Job Knowledge.
- Quality.
- Employee Development.
- Dependability.
- Time Management.
- Customer Service.
Supervisory Responsibilities:
- May direct the work of clerical or operational employees in lower job classifications.
- May assist in training newly hired coordinators and other rental branch staff.
Work Environment:
- This job operates in a professional office setting.
- This role routinely uses standard equipment.
Physical Demands:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Required Education/Experience/Certifications:
- Bachelor’s degree in Business Administration or equivalent experience.
- 1-3 years of experience in an administrative role.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
AAP/EEO Statement:
Master’s Transportation is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. Master's Transportation is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
Skills
Customer Service
