Intake Coordinator

Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we exist to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

ABOUT THIS ROLE:

The primary responsibilities of the Intake Coordinator are to perform and oversee all resident intakes, to initiate resident familiarity with program guidelines, and to properly assess an individual’s qualifications before admission. Coordinators work closely with the Intake Manager, Motivational Track Manager, and Shelter Managers to ensure a safe and appropriate transition for each new resident to their respective program. Bilingual proficiency (English/Spanish) is required to effectively communicate with a diverse resident population.

ESSENTIAL FUNCTIONS:

• Ensures that intake is completed with Matthew 25: 35-45 principles
• Assesses the appropriateness and eligibility of potential residents prior to admission
• Responsible for screening individuals on Shelter and Justin’s Place waiting list
• Creates and reviews resident records created at admission
• Documents resident’s medication in Mission Tracker
• Completes automated intake process through Mission Tracker
• Assigns bed assignment along with resident chore and case manager
• Explains expectations of the program to residents at admission
• Conducts property search for each new intake
• Coordinates transportation needs for new residents
• Provides excellent customer service to internal and external customers
• Works with referral agencies to schedule admissions of those being discharged
• Checks personal emails and MARS report daily and responds appropriately
• Participates in Team meetings and projects as assigned by Consolidated Intake Manager
• Presents the Gospel message to residents when the opportunity is available.
• Pray with residents and staff as opportunities are available
• Completes all job duties with St. Matthew’s House core values as the guiding principle.

Requirements

• Bilingual in English and Spanish required.
• High School Diploma or equivalent required.
• Certification in addiction treatment desired
• A minimum of 2 years’ experience working with individuals who are homeless or suffering from addiction. Ministerial counseling preferred.
• Excellent communication and interpersonal skills.
• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Strong customer service skills including proactive identification and resolution of issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.
• Knowledge, Skills & Abilities Required (continued):
• Ability to manage and initiate change to better achieve strategic objectives.
• Computer proficiency to include current company software.