Operations Analyst - Credit Assistance

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

The Operations Analyst serves as a key business execution and organizational support partner for the Proficiency Coach organization, helping drive reporting discipline, deliverable management, project coordination, employee engagement support, and operational readiness across the line of business.

Responsibilities include reviewing and organizing reporting, tracking action items and project milestones, preparing presentations and business updates, supporting SharePoint management, assisting with hiring and onboarding readiness, coordinating education and access needs, supporting employee engagement initiatives, and assisting with expansion planning. This role also helps document processes, identify gaps, escalate risks or delays, and support continuous improvement across the organization.

Success in this role requires strong organization, attention to detail, and the ability to manage multiple priorities while ensuring timely follow-through. The ideal candidate communicates effectively, partners well across teams, maintains confidentiality, and supports continuous improvement and operational excellence.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

Required Qualifications:

• Must have current Credit Assistance experience

• Experience supporting business operations, reporting, project coordination, or organizational routines.

• Ability to track deliverables, action items, deadlines, and project updates.

• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Outlook, Teams, and SharePoint.

• Strong written and verbal communication skills.

• Ability to prepare or organize presentations, business updates, reports, and documentation.

• Strong attention to detail, problem-solving skills, and ability to escalate issues as needed.

• Ability to work independently and collaboratively across teams.

• Flexible to meet varying hours/days when necessary.

Desired Qualifications:

• Experience supporting Operations, Proficiency Coach, Academy, performance management, or business execution teams.

• Experience with SharePoint management, reporting routines, dashboards, or project tracking.

• Experience assisting with hiring, onboarding, education coordination, access readiness, employee engagement, or expansion planning.

• Ability to identify process improvement opportunities and help build consistent, scalable routines.

• Experience preparing leadership-level materials, meeting summaries, or executive-ready updates.

• College Degree

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40