Operations Asset Technician, Salt Lake City, UT

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Services 209

Pay Range: $28.41 - $41.25

Job Description

The Associate Asset Technician will provide hands-on management of assets that pass through our Salt Lake City Office. They will be responsible for the processing of laptops, tablets, and peripherals throughout the device’s lifecycle (Receiving, Deployment Readiness, Warranty Repair, Redeployment Processing, and Retirement).

This role will manage the Warranty process for our devices, with their respective vendors/manufacturers. This includes identifying & classifying defects, sending them to the vendor for repair, and receiving them back into inventory upon repair completion. This person will be responsible for the deployment readiness process (cleaning, imaging, and configuring) for laptops in Site Support & Talent Lifecycle Management. They will also be responsible in retiring assets, at the end of their lifecycle, and working with our E-recycling vendor in appropriately disposing of those assets.

The Associate Asset Manager will work closely with the Operations Asset Manager to reach a goal of 100% asset accuracy within our environment. This includes redefining current policy to enable enhanced transparency into our assets and exploring new avenues of reaching offline assets.

This role requires advanced knowledge of laptop hardware, operating software (Windows 7 & up + macOS 10.12 & up), and foundational knowledge of end-point monitoring software (Ncentral, JAMF, InTune, and AzureAD).

 

Impact at WGU

What You'll Do

• Manage the end-to-end warranty repair process for laptops and tablets.
• Clean, image, configure, deploy, and dispose of technology assets throughout their lifecycle in accordance with asset management standards.
• Partner with Site Support and Talent Lifecycle Management teams to ensure asset return policies and action items are completed.
• Assign laptop assets to users within ServiceNow and maintain detailed asset records, including repair and maintenance documentation.
• Perform secure data wipes on devices prior to disposal to ensure organizational data protection.
• Coordinate and organize disposal pickups with approved e-recycling vendors.
• Upgrade laptop RAM and storage components to meet organizational standards.
• Perform monthly stockroom audits and maintain accurate inventory records.

• Receive and process purchased assets (Computers, Consumables, etc)

• Data recovery from returned devices

• Maintain/organize stock rooms

   

What You'll Bring (What's Required)

• High School diploma.
• 3 years of experience directly handling and managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification.
• Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices.
• Advanced knowledge of Windows 7+ and macOS 10.12+ operating systems.
• Foundational knowledge of endpoint monitoring and management tools, including Ncentral, JAMF, Intune, and Azure AD.
• Proven track record of safely repairing and replacing computer hardware components.
• Strong ability to multitask, prioritize work, communicate effectively, and adapt in a fast-paced team environment.
• Ability to manage vendor relationships and drive best practices related to warranty repairs and asset disposal.

Bonus Points

• 4 years of experience directly handling and managing laptops, tablets, and peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices.
• 2 to 3 years of experience replacing hardware components, managing a warranty process with multiple vendors, and maintaining stockroom operations.
• Experience working with ServiceNow.

What to Expect

• Introductory call
• Hiring manager interview
• Leader interview

Work Location

Visa Sponsorship

Physical Requirements

• Ability to lift items weighing up to 50 pounds.
• Ability to perform stockroom audits requiring bending, sitting, reaching, and operation of equipment used to store and count assets.

Travel Requirement

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.