Senior Product Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for an experienced Senior Product Manager to join our ever evolving Product team and help shape the future of global commerce.

What You’ll Own

Our API Product Managers take a leading role in defining, designing, building and bringing to market  Global Payments  products and capabilities via our API. 

Working within the Design and Delivery team within the wider Developer Experience and API team, the API Product Manager, will focus on the Global Payments API product offerings with the goal of delivering a world class integration experience for new and existing capabilities for merchants/partners and their developers. 

API Product Managers help to shape the product vision, define the product roadmap, design and document our APIs, oversee the development of their changes and give product direction to delivery teams ensuring that the delivered capabilities meet and exceed merchants needs. 

Our ideal API Product Manager will have a background in defining, designing and building new API capabilities, documenting those new capabilities to a high standard using the OpenAPI Specification (OAS) and bringing those features to market across all Global Payments geographic regions and business units.  

Product Delivery

• Create business and functional requirements for the technical delivery teams.

• Diligently design API changes, within your team, to exacting standards using OAS, mock servers and step by step guides. 

• Manage the product life cycle, from conception through to product launch and ensuring that the go-to-market needs are met.

• Proactively document changes to product capabilities for publication on internal training sites, developer portals, within marketing collateral as required.

• Work side-by-side with technical Business Analysts, scrum-masters and development team leads to drive efficient and rapid delivery of product needs.

• Facilitate communication across the organization to maintain alignment on the current product state and vision. Ensure key stakeholders are aware of impacts and prioritization required.

• Collaborate with User Researchers and Product Designers to better understand customers, their experiences and expectations and work with Product Design to help solve challenges where appropriate.

Product Strategy

• Own and drive the vision for a defined set of products/capabilities to solve customer problems.

• Undertake market research and competitor analysis for a defined set of products/capabilities.

• Managing the performance of your products in the market, ensuring the adoption by pilot customers and utilising customer feedback and product metrics to ensure your products are successful in the market.

Thought Leadership

• Develop and deliver training to our Regional Product, Sales and Customer Success teams so they can best support their customers.

• Facilitate knowledge sharing and guide Regional Product teams on product management best practices and enable these teams to reach maturity.

About You

• You possess a strong attention to detail.

• You want to take full ownership of the API from end-to-end.

• You should have strong written and verbal communication skills and be able to dig into complex problems and be able to articulate them clearly and succinctly.

• You are a creative problem solver who loves collaborating across teams both locally and globally.

• You collaborate to solve problems and can use relationships to gain input and trust from other Product Managers, Sales, Business Analysts, Customer Success, Architects and Designers.

• You’re constantly looking at the market, at our competitors and how merchants are using technology to enable their sales strategies. 

• You’re interested in continuous learning and development and are ambitious to grow your career at Global Payments

Qualifications and Experience

The API product manager will require:

• A minimum of 3-5 years product management experience or experience with starting up and running your own business

• A passion for API design and documentation using the OpenAPI Specification

• A background in software engineering is preferable but not essential

• Self-motivated with a proven track record of delivering success while operating within a team environment

• A knowledge of payments technologies is preferable but not essential

• Experience with Stoplight, GitHub, SDKs and Libraries and Developer Portals

• Experience bringing customer and merchant facing products to market

• A Bachelor’s degree in a business or technology field from a college or university, or comparable market experience or training

• Excellent presentation and communication skills, with experience presenting up to C-level executives

About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].