FCA Recall Specialist

Overview

About the Role 

 

Do you enjoy improving lives, working as a self-starter, connecting with people face to face, staying active, and driving to several places during the day? 

 

If so, this role might be for you. 

 

As an Automotive Recall Specialist, you’ll be a friendly, trusted face connecting vehicle owners with important, in some cases, life-saving safety repairs. You’ll travel within your assigned area, spend most of your day on the road, visit customers’ latest registered address, educating them on the impact of their open recalls, and secure their approval for you to facilitate repair onsite.  

 

This role is heavily focused on customer interaction, where building trust, guiding conversations confidently, and providing solutions are key to success. In addition to outreach, you will perform approved, intermediate level repairs. You’ll receive specific training; however, light mechanical and/or tool knowledge is recommended. 

Responsibilities

What You’ll Get to Do 

• Be in the field every day, connecting with vehicle owners face-to-face
• Help people understand why recall repairs matter, and why they shouldn’t wait
• Guide customers step-by-step through scheduling service with local dealerships
• Answer questions, ease concerns, and confidently handle objections
• Track your progress and conversations in our systems in real time 
• Work independently while hitting goals and making a visible impact 

Qualifications

What You Need 

 

Required 

• High School Diploma (or equivalent)
• Valid driver’s license + reliable transportation
• 1-3+ years of customer service/sales experience
• Light mechanical/and or tool knowledge.
• Comfortable working independently 
• Ability to work Saturday and occasional travel
• Strong communication, customer service, and follow-up skills
• Physical ability to get in and out of your vehicle, ascend and descend stairs, work in outdoor weather conditions, and move objects weighing up to twenty pounds. 

Preferred Qualifications 

• Automotive background
• Bilingual (English/Spanish) 

Additional Information

Who We Are

 

At MarketSource, we create connections that drive results. As a trusted sales and customer experience partner to some of the world's leading brands, we help turn strategy into action, bringing products, services, and experiences to life where they matter most. 

Whether supporting customers in-store, enabling field teams, or delivering operational excellence behind the scenes, our people play a critical role in helping brands grow and succeed. 

What sets MarketSource apart? 

Our people and the culture we've built together. 

We empower our teams to take ownership, think boldly, and make an impact. Here, your ideas are valued, your contributions are recognized, and your career growth is supported every step of the way. If you're looking for an opportunity to learn, lead, and be part of something bigger, you'll find it at MarketSource. 

Learn more about our team at https://www.marketsource.com/who-we-are/people-of-marketsource/ 

 

Additional Information MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.