Front Desk Representative

Description

The Front Desk Representative warmly welcomes patients, recognizing their role as the first and last point of contact in the office. They manage patient check-ins by collecting co-payments and verifying insurance and demographic information. The role includes balancing daily payments, maintaining a clean and stocked waiting area, and addressing patient walk-in concerns either directly or by directing them to the appropriate team member. They prepare reports for the next clinic day, accurately schedule and reschedule follow-up visits and in-office tests, and complete assigned electronic tasks timely. The representative communicates relevant billing information and strictly adheres to HIPAA confidentiality standards 

Job Duties 

• Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office 
• Collects predetermined co-payment and/or balance at check-in from the patient 
• Scan and confirm insurance card and demographic information at each visit 
• Balances payments received at the end of the day  
• Keeps waiting room and bathroom clean and stocked throughout the day 
• Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.e.: refills, paperwork, payments) 
• Prepare ROS for the following clinic day  
• Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers 
• Reschedules appointments as necessary 
• Timely and accurately completes all assigned T and D jelly beans and actions 
• Develops in-depth understanding of the in-office testing schedule    
• Appropriately notifies billing about any add-ons through an action in the EMR 
• Maintains strict confidentiality according to HIPAA Privacy & Security Rule 

Requirements

 Education and Qualifications 

• High school diploma or GED, required. 

Job knowledge and skills 

• Microsoft Office Proficiency 
• Basic knowledge of medical insurance 
• Excellent verbal and written communication skills  
• Computer and electronic medical record systems skills 
• Ability to adapt to unpredictable situations within the work setting  
• Ability to remain flexible and willing to transition/float amongst various positions 
• Ability to independently complete assignments in a timely manner 

Full-Time Benefits & Perks 

• Set scheduled 4-day work week 
• Comprehensive Medical, Dental, and Vision insurance (effective 1st of the month following 60 days) 
• Company-paid Long-Term Disability (60%) and $25,000 Basic Life Insurance 
• 6 Paid Holidays: New Year’s Day, Memorial Day, 4 of July, Labor Day, Thanksgiving, & Christmas 
• PTO accrued at 3.08 hours per paycheck (80 hrs/yr) 
• 401k matching program after 1 year worked 
• VIP Status at both Southeastern Cardiology and Southeastern Gastroenterology 
• Discounts through Uniforms of America, and the Working Advantage program.