Senior Manager, Employee Listening

Role Purpose

We're looking for a strategic employee listening leader to define and evolve how LSEG understands employee experience.

This role will be responsible for shaping our employee listening strategy, leading key programmes such as engagement surveys, & qualitative listening and ensuring employee feedback translates into meaningful action. They will help us move beyond measuring employee sentiment to understanding what drives it and what leaders need to do differently as a result.

Working closely with People Insights,  people partners (BPPs/Country) and senior stakeholders across the business, they will build a trusted, evidence-based approach to employee listening that balances employee voice, business priorities and measurable impact.

What you'll do

Define and evolve our employee listening strategy

• Evolve and lead a clear employee listening strategy aligned to LSEG's people and business priorities.

• Ensure listening activities deliver meaningful insight while avoiding unnecessary survey fatigue.

• Bring external thinking and best practice on employee experience and listening into the organisation.

• Find opportunities to modernise how we listen to employees, including new technologies, AI-enabled capabilities and emerging approaches.

Lead enterprise listening programmes

• Own the strategy and delivery of enterprise listening activities, including engagement surveys and targeted listening exercises.

• Ensure surveys and feedback mechanisms are purposeful, well-designed and generate actionable insight.

• Establish governance, standards and guidelines for listening across the organisation.

• Manage relationships with listening platform providers and external partners.

Turn employee voice into business insight

• Translate employee feedback into clear, compelling insights for leaders.

• Identify key themes, risks and opportunities impacting employee experience and organisational effectiveness.

• Partner with People Insights and Data Science teams to connect listening data with broader workforce trends where relevant.

• Create executive-ready narratives that help leaders focus on what matters most.

Drive action and impact

• Help leaders move from insight to action.

• Design practical approaches to action planning and follow-through.

• Measure the impact of actions taken and continuously improve our listening approach based on outcomes.

• Build confidence across the organisation that employee feedback is being heard and acted upon.

Build capability and influence leaders

• Act as LSEG's subject matter expert on employee listening and employee experience measurement.

• Coach People Function teams and leaders on interpreting and using employee feedback effectively.

• Influence senior stakeholders through data-driven recommendations and clear storytelling.

• Represent Employee Listening within the wider People Insights strategy.

Skills and Experience

Essential

• Significant experience leading employee listening, employee experience, engagement or people insights programmes in a complex organisation.

• Experience designing and delivering large-scale employee surveys and listening initiatives.

• Strong ability to translate data into clear, actionable business insights.

• Excellent stakeholder management and influencing skills.

• Experience presenting findings and recommendations to senior leaders.

• Strong understanding of employee engagement, organisational culture and employee experience.

• Ability to balance analytical rigour with practical business decision-making.

Preferred / Advantageous

• Experience working with platforms such as Glint, Qualtrics, Perceptyx, Culture Amp or similar.

• Experience connecting employee listening data with broader workforce analytics.

• Knowledge of survey methodology, organisational psychology or behavioural science.

• Experience using AI and advanced analytics to support employee listening and insight generation.

• Experience operating in a large global organisation.

• Experience preparing insights for Executive Committee or Board-level discussions.

About us:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Our people:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning over 60 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.