Regional Service Manager

Description

Regional Service Manager - Austin Portfolio

Hilltop Residential is seeking a Regional Service Manager to provide hands-on leadership and strategic oversight for maintenance operations across a portfolio of multifamily properties. This role serves as a servant leader and mentor, actively supporting on-site teams, ensuring service excellence, and upholding safety, compliance, and Hilltop standards. The ideal candidate will be a collaborative problem-solver who thrives in a fast-paced environment and is passionate about developing others.

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work five years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Provide regional maintenance support across assigned properties, including service requests, preventive maintenance, capital projects, and vacancy coverage.
• Serve as a hands-on field leader, stepping in during high-demand periods or to backfill critical vacancies to ensure operational continuity.
• Mentor, train, and onboard service team members, including new Service Managers, focusing on company systems, technical skills (HVAC, pool systems, renovations), safety practices, and service standards.
• Conduct regular site visits and inspections to uphold maintenance quality, safety compliance, curb appeal, and adherence to Hilltop’s 48-Hour Work Order Guarantee.
• Lead quality control for vacant unit turns using the Make Ready Checklist; oversee quarterly audits, pool and Freon logs, and preventive maintenance reviews.
• Monitor property inventory, purchasing practices, and vendor use to ensure efficiency and budget compliance.
• Collaborate with Community Directors to resolve maintenance concerns, optimize processes, and drive resident satisfaction.
• Support special projects and renovations, providing technical guidance and on-site training for tasks like granite installs, bar modifications, and electrical updates.
• Coordinate due diligence inspections for acquisitions, assess property condition, and contribute to post-takeover improvement planning.
• Assist with recruiting and evaluating candidates for service roles; provide coaching, performance feedback, and staffing recommendations.

Requirements

· 3+ years of multifamily maintenance experience, with at least 1-year in a supervisory or floating/regional support role.

· Proven ability to lead with a servant leadership approach and mentor diverse teams.

· Strong organizational and time management skills; capable of prioritizing multiple tasks across various properties.

· Working knowledge of HVAC, plumbing, electrical, appliances, carpentry, and general maintenance practices.

· Familiarity with property management software and digital service ticket systems.

· EPA/HVAC certification required.

· Must have a valid driver’s license and reliable transportation; travel between properties is required.

· Must be able to work a flexible schedule, including weekends and participate in the on-call rotation.

Bilingual in English and Spanish is strongly preferred.

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.