Manager, Assurance Best Practice

The Distribution Risk function (L1B) is responsible for ensuring that the company’s distribution channels adhere to competency standards and operate ethically and compliantly. This person is part is of the Sales Process and Assurance team. This role focuses on driving the execution of the function’s governance capabilities through reviews, leveraging data analytics and managing change initiatives to ensure the proper execution of comprehensive evaluations and sound decisions on independent assessment of execution quality and enforce remediation discipline.

Key Responsibilities:

Design and Govern Sales Supervisory Frameworks

• Develop and maintain risk-integrated sales supervisory standards, policies, procedures, SOPs, and playbooks to ensure effective oversight, regulatory compliance, and consistent customer outcomes.

Establish Sales Validation and Quality Assurance Practices

• Define and implement sales validation methodologies covering fact-finding, needs analysis, product recommendations, and sales documentation reviews, including governance of the sales call-back framework, meeting of close monitoring measures

Build Supervisory Capability and Best Practices

• Strengthen supervisory effectiveness by establishing competency standards and best practices for coaching, joint fieldwork, sales validation, call-back and sales quality reviews of the distribution.

Monitor Supervisory Quality and Provide Risk Insights

• Assess the quality and effectiveness of supervisory activities, identify control gaps and emerging sales conduct risks, and provide actionable recommendations through data analytics and management reporting.

Drive Continuous Process Improvement

• Lead initiatives to enhance the efficiency, consistency, and effectiveness of sales supervision and assurance processes through data-driven insights, control enhancements, and adoption of industry best practices.

• Undertake ad-hoc tasks, projects or reviews as directed by the Team Lead.

Required Qualification:

 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid