Intake Coordinator

Job Description:

Job Title: Intake Coordinator

Location: Indianapolis, IN

Department: Outpatient Services

Employment Type: Full-time

Job Summary:
Join our dedicated team as an Intake Coordinator, where you will play a crucial role in managing the client/patient intake process to ensure a timely, accurate, and effective referral experience. You will be the first point of contact for clients, fostering positive relationships and addressing their needs with compassion and professionalism. This position is essential in maintaining compliance with state, federal, and payer regulations while reflecting our System’s philosophy. We are looking for someone with strong customer service skills, attention to detail, and the ability to work independently in a fast-paced environment.

In this role, you will coordinate reimbursement processes, verify insurance coverage, and ensure that all necessary paperwork is completed accurately. Your efforts will directly contribute to the operational efficiency of our services and the satisfaction of our clients.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Welcome clients/patients to the organization and ensure a positive first impression.
• Communicate referrals and client/patient information effectively to all disciplines.
• Complete Screening/Admission paperwork thoroughly and accurately, understanding its importance.
• Verify medical insurance coverage and benefits for each client/patient, ensuring appropriate financial clearance.
• Schedule appointments for consultations, tests, and procedures.
• Maintain up-to-date Census utilizing Bed Board and respond to phone and email inquiries promptly.
• Address any client/patient complaints or concerns to promote operational efficiency.
• Perform clerical work, such as filing, copying, or faxing, and prepare and maintain client/patient charts.
• Collaborate with leadership across multiple locations and comply with organizational regulations and policies.

Education, Experience, and/or Credential Qualifications:

• High school diploma or equivalent required.
• Previous experience in patient intake or medical office administration preferred.

Additional Qualifications:

• Strong affinity for customer service and the ability to work independently.
• Excellent organizational and time-management skills with great communication abilities.
• Computer literacy in Google Suite, Word, and Excel, with a typing speed of at least 40 wpm and a high level of accuracy.
• Enjoy working with culturally diverse populations.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull objects.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.