German Speaking Customer Support Representative (Remote in Greece)

Crucial Operational Requirement: This is a 100% remote position. To be considered for this role, applicants must permanently reside, be legally registered, and be physically based anywhere within Greece.

Role Overview

In the European insurance sector, dependability, precision, and strict regulatory adherence are paramount. We are currently recruiting specialized German-Speaking Insurance Professionals to join our distributed digital team, representing one of Germany's most prominent and respected insurance enterprises.

Operating from your home office anywhere in Greece, you will oversee coverage portfolios and manage vital claims operations for an expansive network of more than 13 million policyholders.

Key Responsibilities

In this position, you will serve as a dependable advisor and claims handler, maintaining global compliance standards while delivering peace of mind and financial security to our clients.

• Portfolio Consulting: Provide expert recommendations across a diverse range of indemnity solutions—including auto, liability, and property insurance—helping clients maintain optimized, risk-controlled coverage plans.
• End-to-End Claims Handling: Methodically walk policyholders through the entire claims lifecycle, offering clear instructions and an empathetic, resolution-focused approach during stressful financial moments.
• Account Retention: Strengthen customer loyalty by executing structured coverage reviews and providing exceptional account maintenance.
• Data Integrity & Compliance: Leverage specialized underwriting platforms and enterprise databases to manage sensitive financial information in absolute accordance with European data protection laws (GDPR).
• Workflow Optimization: Participate in remote agile briefings to identify operational bottlenecks and elevate our daily service delivery benchmarks.

Candidate Profile

We are searching for an analytical, empathetic, and exceptionally organized individual who can manage confidential financial information with total discretion and professional integrity.

Minimum Qualifications

• Language Skills: Native or bilingual command of German (C1/C2 level) to evaluate complex legal contracts and policy wording, paired with professional English skills (B2 level minimum) for internal reporting.
• Analytical Capabilities: The skill to dissect complex case files and supply clients with precise, high-value risk evaluations.
• Resilience: The capacity to remain composed, confident, and reassuring when handling significant property losses or sensitive premium disputes.
• Remote Discipline: A proven track record of strong time management, self-driven productivity, and strict data security compliance while working independently from home.

Preferred Experience

Prior experience in banking, insurance, brokerage, or legal sectors is an advantage but not mandatory. Our corporate training academy will provide complete preparation for qualified applicants.

Rewards and Company Benefits

We supply a stable corporate framework designed to reward exceptional results and support a healthy work-from-home lifestyle:

• Salary Structure: A competitive compensation framework distributed 14 times per year (incorporating standard seasonal holiday bonuses), alongside monthly performance incentives.
• Full Health Coverage: Private medical, dental, and life insurance benefits active from your initial day on the job.
• Hardware Allocation: Premium home-office equipment, enterprise-level computers, and secure digital tools delivered directly to your home.
• Career Development: Clear, accessible avenues for promotion, enabling transitions into senior technical roles, quality assurance, or virtual team management.

Relocation Framework (Moving to Greece)

For German-speaking specialists coordinating an international relocation to Greece, we handle a complete transition support plan:

• Travel Coverage: 100% company-funded flight arrangements to Greece.
• Temporary Housing: Four weeks of premium, fully covered hotel accommodations to assist you upon arrival.
• Bureaucratic Support: Direct guidance from our legal and compliance teams to help you secure your local Greek tax identification number (AFM) and social security registration (AMKA).

How to Apply

If you are eager to represent a premier German corporate institution while enjoying a flexible remote lifestyle under the Mediterranean sun, select Apply Now and upload your current CV in either English or German!