Dispatcher

Dispatcher – $20/hr

Location: Brooklyn
Company: First Student

At First Student, our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You’ll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

What We Offer

• Competitive Pay: $20/hour
• Comprehensive Benefits: Medical, dental, and vision; 401(k); paid holidays and vacation (benefits vary by location and role)
• Career Growth: Tremendous advancement opportunities across North America, with a 3–5 month Manager-in-Development program for future leaders
• Positive Work Environment: Supportive, safety-focused, and team-oriented
• Training & Development: Ongoing instruction in safety, technology, and operations

Key Responsibilities

• Serve as the primary point of contact for parents, schools, and administrators regarding bus delays, schedule updates, or stop concerns.
• Actively manage complaints, answer heavy-volume phone calls, and provide creative, real-time solutions for pick-up/drop-off issues.
• Monitor route progress and communicate with drivers via two-way radio.
• Monitor on-time performance.
• Coordinating with emergency services, management, and maintenance teams during accidents, incidents, or mechanical failures
• Maintain a variety of records and files related to bus transportation.
• Ability to create and work with spreadsheets and other forms of computer data.
• Support routing relating to drivers and routes
• Assist drivers with day-to-day operational questions and route needs
• Resolve customer or service problems directly when appropriate or escalate to the Operations Complaints Supervisor or Location Leadership
• Complete special projects as assigned

Qualifications

• High school diploma or equivalent (commercial vehicle license preferred)
• 1-3 years of relevant experience (dispatch, terminal operations, or driving)
• Strong communication, customer service, and organizational skills
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints

Our Commitment

We believe that diversity and inclusion make us stronger. At First Student, you’ll join a community that values respect, teamwork, and growth. Together, we make a positive impact where we live and work.

Start your journey today. Apply now and get your career on the road with First Student!

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.